Effective Knowledge Management Strategies at Illinois State University
Discover best practices, tips, and tricks for knowledge management through a roundtable facilitated by experts at Illinois State University. Explore insights on public vs non-public content, permissions and sharing settings, knowledge champions, and the Confluence roadmap.
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Presentation Transcript
Knowledge Management Roundtable: Best Practices, Tips & Tricks Facilitated by: Christopher Brandt: Manager, Client Services Knowledge and Training Team ctbrand2@ilstu.edu Tyler Piper: Interim Director of IT Service Management tspiper@ilstu.edu
Public v. Non-Public Content Non-Public Public Only authenticated users may access May be shared only with those who have been granted permission to access May be published by anyone with permission to edit in the Confluence space Internal process documentation Anyone with an internet connection may access May be shared with anyone May be published by the Knowledge and Training Team, plus the owners of a handful of other Confluence Any information targeting ISU customers
Do I Need a Space for That?? What is the intention? If the ability to simply collaborate/share content is the goal, permission settings may be more appropriate.
Permissions/Sharing Sharing/Permissions Settings: Space Level Section Level Parent article Level Individual article Level Child objects inherit permission settings from their parent objects by default. Child object permissions may be changed to be more restrictive than their parent object(s), but not less restrictive.
Knowledge Champions Future State Illinois State University Departments desiring to create and manage their own public content may designate one or more knowledge champions) who will receive training and access to create and edit content in the public space
Confluence Roadmap
