Effective Online Class Etiquettes and Communication Strategies
Learn the essential etiquettes for online classes such as joining on time, muting mic, use of camera, and more. Explore the importance of general and technical communication styles, key ingredients of technical communication, and practical situations for effective communication strategies.
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Presentation Transcript
Etiquettes to Attend Online Classes 1. Join class on time. 2. Unmute mic. phone only to interact with the instructor. 3. Turn on camera while you are presenting. 4. Do not present on your own. 5. Do not form small groups among yourself for discussion.
Communicative English Course Code: HSS-S101 Deepti Agarwal Instructor
Two Types of Communication General Technical Non-specific Informal in style and approach Lengthy General message No use of technical terms Mostly oral Subjective Not goal oriented Specific Formal in style and approach Accurate and Precise Technical message Frequently involves jargons and graphical representations. Both oral and written Objective Goal oriented
Technical Communication Key Ingredients: 1.Accuracy: To the Point 2.Brevity: To be brief (William Shakespeare, Brevity is the soul of Wit ) 3.Clarity: To be meaningful
Situation 1 1. In a Sales meeting, a sales representative informs that, We have met our sales target successfully . We have achieved our sales target of selling 200 computers in a week. By selling 200 computers in a week, we have achieved our sales target, which is 5% more than the last week sales.
Situation 2/ Conversation Customer: We would like to buy HP printers from your shop for academic purpose. Please send us the brochure and the best price for the same.( General Message) Missing Details : How many Printers? Which type of printer? What is the price range? HP Store: To get the information from the customer. In a Polite and Courteous manner
Dear Customer: We are happy to see your interest in buying HP computers from the leading sellers of HP products in the city. But due to a few missing details, we have not been prompt in our action. So it would be great, if you let us know the following details: 1.Type: Laser Jet/ Wi-Fi 2.Model No. 3. Quantity So, we can quote you the best price which will be value for money. We are looking forward to serving you and having good business relations with you in near future.
HP Store: Thankyou for showing your interest in HP products.To serve you better, please provide the specific details: 1.Type: Laser Jet/ Wi-Fi 2.Model No. 3.Quantity We are looking forward to serving you and having good business relations with you in near future.
Situation-3 1. Chemistry Professor: Please, give me a glass of Dihydrogen oxide. Please, give me a glass of water. 2.Doctor: Take this medicine SOS. 3.English Teacher: He has been calumniating the Principal.
Points to Remember Technical Communication should aim to be: Accurate Brief Clear
Tell the meaning 1. She is writing a letter to her mother, now. 2. She had already written a letter to her mother when we entered her room. 3. She wrote a letter to her mother, yesterday. 4. She writes letter to her mother every month. 5. She will have written the letter when we will reach home.
Exercise 2 Assume you are working as a faculty in an institute. A water tap has broken down in a faculty toilet. Write a message to Maintenance Department for the same. Invent the necessary details.
