Effective Problem-Solving Tips for Resident and Family Councils in Long-Term Care
Discover valuable insights on resolving complaints and grievances effectively in long-term care settings to enhance resident and family engagement, improve relationships with nursing homes, and elevate quality of life. Learn to address concerns, engage with staff, leverage ombudsman services, utilize resident/family councils and care plan meetings, and access resources for support.
Uploaded on | 0 Views
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Strengthening Resident and Family Councils Problem Solving in Long-Term Care: Tips for effective complaint and grievance resolution November 2017
Introduction Goals Engage residents and families Partner with nursing homes on improvement Improve quality of life for residents
Problem Solving in Long-Term Care: Tips for effective complaint and grievance resolution Marci Cooley, LSW Former Local Ombudsman Program Director
Problem Solving in Long-Term Care: : Tips for effective complaint and grievance resolution
Watch the related webinar Resident Rights
Recap 1. Staff 2. Ombudsman 3. Resident and/or Family Council 4. Care Plan Meetings 5. The Department of Public Health
Contact and Resources Staff can be found at the long-term care facility. Massachusetts Ombudsman Program 1-800-243-4636 The Department of Public Health call: 1-800-462-5540 or fax: (617) 753-8165 Resources
