Effective Strategies for Online Behavior Moderation and Best Practices
Discover insights on online behavior moderation, effective practices, policy development, and fostering employee resilience efforts. Gain knowledge about context, structure, and the importance of cross-functional collaboration in maintaining a safe online environment. Explore the multilingual support and the significant volume of user interactions handled regularly.
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Presentation Transcript
Behaviors & Moderation Del Harvey @delbius
Agenda 1 2 3 Context Structure Best Practices 2
Context 330M+ Monthly active users 3
Context English Fran ais Malay Catal Italiano 50+ Languages officially supported Filipino Magyar Suomi Polski Svenska T rk e Deutsch Portugu s (Brasil) Espa ol Indonesian Dansk Gaeilge Rom n Latvie u Sloven ina Soran Hrvatski Esperanto Ti ng Vi t Cymraeg Shqip Galego Norsk Nederlands e tina Euskara Kurd (Kurmanji) English (UK) 4
Context Billions Of Tweets per week 5
Context as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns the ones we don't know we don't know. Donald Rumsfeld 6
Structure T&S policy teams Ads API Information Quality Intellectual Property & Identity Legal Site Spam 7
Structure #OneTeam + DACI: Policy Development Driver Trust & Safety policy team Approver VP, Trust & Safety, Chief Legal Officer Contributors Public Policy, T&S Council, User Services, other external subject matter experts Informed Comms, Product, Staff 8
Best Practices 1 2 3 4 5 Employee resilience efforts as a feature Cultural context trainings + reference materials Regular cadence of refreshers and updates Cross-functional collaboration & partnerships Growth mindset 9
@delbius Thank you May 7, 2018
