Efficient Operations and Reviews in City of Kawartha Lakes Core Services
Explore the efficient operations and thorough reviews conducted in the City of Kawartha Lakes Core Services, focusing on Provincial Offence Operations. Learn about responsibilities, service areas, and initiatives aimed at enhancing processes and reducing waste.
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Presentation Transcript
Provincial Offence Operations City of Kawartha Lakes Core Services Review
Our Responsibilities Operations are responsible for court scheduling, administration, enforcement and prosecutions of Provincial Offences Act (POA) charges. Provincial Offences Act governs how charges are processed and prosecuted.
1 CAO City Solicitor City Prosecutor Manager Court Administration Court Support Clerks (2 FTE) POA Clerks (4 FTE) (2 Admin & 2 Collections)
Our Service Area City of Kawartha Lakes & County of Haliburton Catchment 2 Court Locations: Lindsay @ 440 Kent Street W Minden @ 7 Milne Street 1 Administration Office
Greenbelt Reviews Counter Productive Analysis of our ticket intake and fine payment centre where we: Worked with enforcement agencies to create more user friendly filing systems, Fixed our acoustically disastrous front counter Created logs in Sharepoint to reduce paper usage Created a more efficient call in payment centre Reduced duplication and refined our standard operating procedures where we could.
Money Mongers Analysis of our collections unit where we: Created SOPs for more efficient collecting Reduced existing paper files and replaced with electronic files Created a drop off location to replace existing long lineups with OCJ & SCJ Streamlined filing processes for enforcement tools Obtained a duplex/double sided printer to reduce waste
Court Crusaders Analysis of our court operations where we: Investigated and created more efficient operating procedures with enforcement agencies Investigated our time to trial and use of court time Created a timely disclosure process Created an electronic based reporting system and court calendar for easier access to all, and to stop the paper based waste . Created electronic efficiencies with enforcement agencies, and to stop the paper based waste . Updated our web site
Financial Results Financial gains seen through the blackbelt printer project Efficiencies found in time gains, and with this time, we are able to more efficiently and effectively do our jobs
Operational Staffing & Location A blackbelt project done in conjunction with Tax & Revenue determined we are appropriately staffed to meet our requirements. Looked at relocating a collections staff to Tax & Revenue, but through staffing needs, a H&S policy and a review of the job descriptions it wasn t a viable option at this time. City owned building relocation = $$s greater than what we pay at our present locations (security, intake, court requirements)
Recommendations Business as usual at Provincial Offences Monitor and watch for future cost savings & initiatives regularly
Provincial Offences Questions?
