Efficient Senior Ride Service Regionalization Strategy
Explore the evolution of senior ride services in Hampden, East Longmeadow, Wilbraham, and Longmeadow, from town-subsidized trolleys to the creation of the Tri-Town Trolley and its transition to a more efficient regionalized system. Learn about the benefits, challenges faced by transit authorities, and solutions for successful implementation of a regional senior ride service. Discover how regionalization can lead to improved efficiency, affordability, and rider experience in senior transportation.
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Presentation Transcript
Two Town Trolleys history Prior to 1990 Towns subsidized by PVTA Hampden 900 older adults East Longmeadow 3,000+ Wilbraham 3,000+ Longmeadow 3,000+ 1990-1996 Creation of Tri Town Trolley PVTA subsidizedTown of Hampden to coordinate senior rides for H,EL,W Added Longmeadow in 1994 (didn t change name Quad Town Trolley?) Example of inefficiency
Fast forward 2013 Community Innovation Challenge grant start up $30,000.00 Two part time drivers Hampden took reservation East Longmeadow hired the drivers and paid Hampden 2014-present Service Incentive grant PVTA Pilot Program
Regional Senior ride/Dial a ride service Benefits What makes it work Challenges & how to address them
Benefits More efficient More affordable to rider Consistency of drivers Flexibility Cost per ride is significantly different
What makes regionalization work? Size matters Combined rides Flexibility Investing in a coordinator Simply Regionalization is the new sustainable
Challenges and how to address them Transit authorities face a frustrating paradox: if they make the service more convenient, they ll attract more customers. And if they attract more customers, they'll lose more money. So today, much of the work of the officials working in the field of paratransit is to persuade riders not to use it (Holeywell,R.) PVTA Pilot Program Participate Persistence Patience Holywell, R. (2012, August). Transit Services for Disabled May Feel Weight of Seniors retrieved from www.governing.com.
