Email Debugging and Notifications Guide

Email & Debugging AUTHOR: RAJALAKSHMI ACCOUNT: TRAVELPORT

Notifications Notifications keep users informed of events that concern them. The system can notify users by email, SMS Text message, or push notification EMAIL abc12@travelport.com TEXT Mobile +44723495679 PUSH Alerts in the Mobile App

Push Notifications In addition to sending email and SMS notifications, an instance can send push notifications to mobile devices

POP3 and SMTP Emails sent to and from your instance are processed by a mail server maintained by ServiceNow. Instead, ServiceNow has pre-configured POP3 and SMTP accounts set up to send and receive emails. SMTP Simple Mail Transfer Protocol POP3 Post Office Protocol version 3 These email addresses are formatted like instance@service-now.com. For example, if your instance name (the URL prefix you use to access your ServiceNow instance) is my_company_name, then the email address corresponding to that instance will be my_company_name@service- now.com. Sending an email to this email address will (if inbound email is enabled) result in the existing inbound email actions being evaluated.

Configure Notifications Use email notifications to send selected users email about specific activities or events that has happened in the System Activities or Events such as Insert or Update or event created Email notifications allow administrators to specify: When to send the notification Who receives the notification What content is in the notification

Subject and Message HTML Add fields: ${short_description} Add URL: ${URI_REF} Add Email Notification Script: ${mail_script:<Name of the Script>}

Email Template and Layout You can use the syntax for the Variables, URL and mail script in the Email Template also Note : If using an Email Template then Subject and Message will be used from the template unless overridden with a Subject and Message on this form Email Layout: Create reusable content for the message body of Email templates

Email Layout Body of the Message - ${notification:body} Two Macros available for adding to the Footer - ${NOTIF_UNSUB} and ${NOTIF_PREFS}

Email Notification Script email.setFrom(current.caller_id.email); email.setReplyTo("joe.employee@yourcompany.com"); email.setSubject("This is the new subject line"); email.setBody("This is the new body"); template.print( message ); template.space( number of spaces );

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { // Add your code here current.number; template.print("<p>" + current.u_owned_by + "</p>"); template.print("<table border=\"2\"><tr><th>Number</th><th>Short Description</th><th>Owned By</th></tr>"); var bgEm = new GlideRecord('x_217576_root_libr_background_scripts'); bgEm.addQuery('u_owned_by', current.u_owned_by); bgEm.query(); while (bgEm.next()) { template.print("<tr><td>"+bgEm.number+"</td><td>"+bgEm.short_description+"</td><td>"+bgE m.getDisplayValue('u_owned_by')+"</td></tr>"); } template.print("</table>"); })(current, template, email, email_action, event);

Debugging in ServiceNow Field Watcher Syntax Editor Javascript Log Script Debugger Debug ACL Debug Business rules

Syntax Editor Context-sensitive help Keyboard Shortcuts Scripting Assistance (Ctrl and spacebar) Open Parenthesis Syntax Editor Macros

Session Log Error (gs.error) - Logs events that might still allow the application to continue running Warn (gs.warn) - Logs potentially harmful events Info (gs.info) - Logs informational messages that describe the progress of the application Debug (gs.debug) - Logs informational events that are useful for debugging an application gs.addInfoMessage(); gs.addErrorMessage();

Script Debugger System Diagnostics Script Debugger Role script_debugger Local, Global and Closures variables and values Transaction Detail URL of the page, user details, Unique value of the record

Debugging in Service Portal Will be covered in the Service Portal session https://serviceportal.io/docs/documentation/debugging.md