EMAIL ETIQUETTE

Explore the evolution of email etiquette from traditional letters to modern emails, emphasizing the importance of proper demeanor in communication. Learn about key elements like closing formal notes and practicing cordiality in business emails. Understand the significance of form, substance, and privacy in digital communication.

• Email
• Etiquette
• Communication
• Rules
• Best Practices

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1. EMAIL ETIQUETTE Janelle Christine Simmons, Ed.D. CTE & THE LIBRARY February 23 and February 25, 2021

2. ETIQUETTE! ETIQUETTE! Source: Google Images (2021)

3. Who? What? When? Where? And Why? Who? What? When? Where? And Why? Who?: For Society, For Everyone! What Is Etiquette?: All the rules for correct demeanor (Post, 1922, p. 2). When?: Almost Always! Where?: Almost Everywhere! Why?: For good social intercourse (Post, 1922, p. 1).

4. HOW?: LETTERS HOW?: LETTERS Letters and Etiquette (The precursor of the E-mail) Simplicity, naturalness and force (Post, 1922, p. 448) The letter you write, whether you realize it or not, is always a mirror which reflects your appearance, taste and character (Post, 1922, pgs. 448-449) EXCERPT from Emily Post s Etiquette in Society, in Business, in Politics and at Home, 1922. THE COMPLIMENTARY CLOSE The close of a business letter should be "Yours truly," or "Yours very truly." "Respectfully" is used only by a tradesman to a customer, an employee to an employer, or by an inferior, never by a person of equal position. No lady should ever sign a letter "respectfully," not even were she writing to a queen. If an American lady should have occasion to write to a queen, she should conclude her letter "I have the honor to remain, Madam, your most obedient." (For address and close of letters to persons of title, see table at the end of this chapter.)

5. HOW? (Part 2) HOW? (Part 2) Closing a Formal Note The best ending to a formal social note is, "Sincerely," "Sincerely yours," "Very sincerely," "Very sincerely yours," "Yours always sincerely," or "Always sincerely yours." "I remain, dear madam," is no longer in use, but "Believe me" is still correct when formality is to be expressed in the close of a note. Very sincerely yours, or Believe me, my dear Mrs. Worldly, Most sincerely yours, This last is an English form, but it is used by quite a number of Americans particularly those who have been much abroad. (pgs. 448- 449)

6. HOW: E HOW: E- -mails (The New Letters) mails (The New Letters) With the advent of emails, we no longer have to worry about sloppy handwriting or choosing letter type and letterhead, or devices for stamping or even how to fold the letter. However, we still must consider form, substance, and cordiality at least for business or professional e-mails. Assume Nothing is Private (Mayne, 2019)

7. HOW: E HOW: E- -mails (The New Letters) (Part 2) mails (The New Letters) (Part 2) oAlways remember what former CIA chief General David Petraeus apparently forgot, warns Pachter: Every electronic message leaves a trail. "A basic guideline is to assume that others will see what you write," she says, "so don't write anything you wouldn't want everyone to see." A more liberal interpretation: Don't write anything that would be ruinous to you or hurtful to others. After all, email is dangerously easy to forward, and it's better to be safe than sorry (Smith, n.d.).

8. The Subject Line The Subject Line The message should be succinct and meaningful (Mayne, 2019; Purdue University, 2020; Smith, n.d.; Tschabitscher, 2020)

9. The Body of the Email The Body of the Email Use an appropriate greeting (See above Post, 1922) (Purdue University, 2020; Smith, n.d.) Use a professional email (Smith, n.d.) Be polite, friendly, or even cordial but refrain from joking (Mayne, 2019; Purdue University, 2020; Smith, n.d.) Write clear, short paragraphs and be direct and to the point; professionals and academics alike see their email accounts as business. Don't write unnecessarily long emails or otherwise waste the recipient's time (Purdue University, 2020, p. 1). Take care when using To and CC: (Tschabitscher, 2020) And explain why you have CC:

10. The Body of the Email (Part 2) The Body of the Email (Part 2) o Utilize a Signature Block (Purdue University, 1922; Smith, n.d.) Example: My signature block for my Gmail account: Dr. Janelle Christine Simmons, Sole Proprietor, Future Founder, The Simmons Music Museum/The International Music Museum Facebook Page: https://www.facebook.com/TheDocIsJanelle/ Museum Facebook Page: https://www.facebook.com/TheSimmonsMuseumofMusic/ Instagram: janellechristinesimmons Linkedin Page: Dr. Janelle C. (Janelle Christine Simmons) Simmons | LinkedIn YouTube: https://www.youtube.com/channel/UCSsIGamSb4Nczz2ZEOf3aLA?disable_polymer=true Home Base: New York, NY Work Cell: 202.751.3878 E-mail: drjanellechristinesimmons@gmail.com o DO NOT SCREAM! (Mayne, 2019) o Avoid acronyms (Tschabitscher, 2020)

11. The Body of the Email (Part 3) The Body of the Email (Part 3) Edit your messages before sending them (Mayne, 2019; Smith, n.d.; Tschabitscher, 2020) Use an Appropriate Closing (Tschabitscher, 2020) Sign Your Name (Mayne, 2019)

12. In Picture Form In Picture Form

13. LETS REVIEW! LET S REVIEW!

14. References References Mayne, D. (2019, December 12) .10 rules of proper email etiquette. Retrieved on February 14, 2021 from https://www.thespruce.com/importance-of-proper- email-etiquette-1216846. Post, E. (1922). Etiquette in society, in business, in politics and at home. Funk & Wagnall s Co.: New York, NY. Purdue University. (2020). Email etiquette. Retrieved on February 14, 2021 from https://owl.purdue.edu/owl/general_writing/academic_writing/email_etiquet te.html. Smith, J. (n.d.). 15 email etiquette rules every professional should know. Retrieved on February 14, 2021 from https://www.inc.com/business- insider/email-etiquette-rules.html. Tschabitscher, H. (2020, May 1). How to mind your manners with email etiquette. Retrieved on February 14, 2021 from https://www.lifewire.com/fundamental-email-etiquetteh- 1171187.

15. THANK YOU AND QUESTIONS?! THANK YOU AND QUESTIONS?! Thank you for doing me the honor of presenting on email etiquette! Do you have and questions?