Embrace Digital Transformation for Distribution Process

I&Nnovation challenge Q&PT Clean-sheet design for process transformation Embrace the digital transformation of a distribution process

Preventive Maintenance Macro Process as is - eng Network Analysis Network analysis and maintenance planning Process Evaluation of the maintenance needs of the network Reporting and final accounting Quality of service Preparation of Maintenance Plans Execution of the works Network Systems Update Operations Execution of the works: Inspections Maintenance according to condition Scheduled intervention Analysis of guidelines guided by budget and strategic maintenance plan Planning and design of actions (detail programming) Validaci n de trabajo y cierre de las actividad Early incident analysis by telecontrol signaling Certificaci n / Contabilizaci n Activities Preparation and commissioning of works (including eventual discharge from the network) Control of the works Defect / anomaly evaluationderived from inspections, pending activities Definici n de nuevos par metros de red para actualizaci n de los sistemas de red Ref: Policy no. 67 Version no.03 dated 13/06/2017 Global Infrastructure and Networks Network Maintenance Program definition and management guidelines

Mantenimiento preventivo Macro Proceso as is - esp An lisis de la red y planificaci n de mantenimiento An lisis de la red Proceso Evaluaci n de las necesidades de mantenimiento de la red Preparaci n de los Planes de mantenimiento Ejecuci n de los trabajos Reporting y contabilidad final Calidad t cnica Operaci n de la red Actualizaci n Sistemas de red Ejecuci n de los trabajos: Inspecciones Mantenimiento seg n condici n Intervenci n programada An lisis directrices dictadas por budget y Plan de mantenimiento estrat gico Planificaci n y dise o de acciones (programaci n de detalle) Validaci n de trabajo y cierre de las actividad Actividades An lisis precoz de incidencias mediante se alizaci n de telecontrol Certificaci n / Contabilizaci n Preparaci n y encargo de trabajos (incluido eventual descargo de la red) Control de los trabajos Evaluaci n defecto/anomal a derivadas de inspecciones, actividades pendientes Definici n de nuevos par metros de red para actualizaci n de los sistemas de red Ref: Policy no. 67 Version no.03 dated 13/06/2017 Global Infrastructure and Networks Network Maintenance Program definition and management guidelines

Supply Chain Management Macro process as is - eng Proces Network components standardization Quality-reliability control and defects management Micro purchasing and scraps selling Materials Master data Materials planning and scheduling Materials logistics management Elaboration of the Needs Plan N-3 (Long-term planning) Elaboration of the Needs Plan N-1 - Current year budget and revisions Elaboration of the M-3 Needs Plan (Production quotas to manufacturers) Preparation of the M-1 Needs Plan (OdA Issuance - Acquisition Order) xxxx Provision for acceptance tests Testing outside the factory Certificates of the tests carried out Unification and homologation of the (new) network components Maintenance of the material master file Fungibility and obsolescence management. Deployment ( Transfer orders) Optimization of stock levels in the platform. Follow-up of delivery conditions and penalties to suppliers Direct flow of materials and deposit account. Reverse flow (Re- entry of materials in platform) Management of platforms (activity control, contracts) / delivery schedule Activities Ref: Policy no. 39 Version no. 03 dated 16/11//2017 - Global Infrastructure and Networks Logistics Guidelines Policy no. 221 Version no. 01 dated 25/11/2016 Global Infrastructure and Networks Material management and inventory global guidelines Policy no. 264 Version no.01 dated 19/09/2017 Global Infrastructures and Networks Material Contract Framework Guideline

Materiales y Logistica Macro process as is - esp Proceso Estandarizaci n de componentes de red Gesti n del fichero maestro de materiales Planificaci n de las necesidades de materiales Micro purchasing and scraps selling Log stica de materiales Calidad y fiabilidad Unificaci n y homologaci n de los (nuevos) componentes de red Mantenimiento del fichero maestro de materiales Gesti n de fungibilidad y obsolescencia. Elaboraci n del Plan de Necesidades N-3 (Planificaci n a largo plazo) Elaboraci n del Plan de Necesidades N-1 Presupuesto a o actual y revisiones Elaboraci n del Plan de Necesidades M-3 (Cuotas de producci n a fabricantes) Elaboraci n del Plan de Necesidades M-1 (Emisi n de OdA - Orden de Adquisici n) Puesta a disposici n para pruebas de aceptaci n Pruebas fuera de f brica Certificados de las pruebas realizadas xxxx Despliegue ( rdenes de traslado) Optimizaci n de los niveles de stock en la plataforma. Seguimiento de condiciones de entrega y penalizaciones a los proveedores Flujo directo de materiales y cuenta de dep sito. Flujo inverso (Re- entrada de materiales en plataforma) Gesti n de las plataformas (control actividad, contratos) / calendario de entregas Actividades Ref: Policy no. 39 Version no. 03 dated 16/11//2017 - Global Infrastructure and Networks Logistics Guidelines Policy no. 221 Version no. 01 dated 25/11/2016 Global Infrastructure and Networks Material management and inventory global guidelines Policy no. 264 Version no.01 dated 19/09/2017 Global Infrastructures and Networks Material Contract Framework Guideline

Connection request management Macro process as is - eng Request Issue for works and assignment Proces Works and activities Execution Works Accounting & Reporting Request Acquisition Technical estimation Sales and invoicing Communicatio n Master Data Update Requests acquisition from different channels (physical or virtual/digital channel) Determination of the contribution and communication to the client Issue of work order Accounting of work orders and updating of information in systems. Communication to the client / trader at the end of the job Update of master data Estimate of predetermined amount . Execution of works with simple or complex works. Alternatively, it is necessary inspection Assignment of work Activities Ref: Policy no. 279 Version no. 01 dated 08/01/2018 Subject: Global Infrastructure and Networks Customer Connections Guidelines

Gestin de conexiones y otras solicitudes de cliente Macro process as is - esp Proceso Estudio t cnico y presupuesta ci n Admisi n de las solicitudes Emisi n y asignaci n de trabajos Contabilidad de obras Y presentaci n de informes Env o de oferta Ejecuci n trabajos Actualizaci n de datos Comunicaci n Contabilidad de rdenes de trabajo y actualizaci n de informaci n en sistemas. Ejecuci n de trabajos con obras o sin obras Comunicaci n al cliente / comercializadora al final del trabajo Actualizaci n de datos en sistemas Entrada de solicitudes desde diferentes canales (f sico o virtual / digital) Define la soluci n t cnica y la valoraci n Determinaci n de la valoraci n y comunicaci n al cliente. Emisi n de orden de trabajo Asignaci n de trabajo Actividad Ref: Policy no. 279 Version no. 01 dated 08/01/2018 Subject: Global Infrastructure and Networks Customer Connections Guidelines