Empathy: The New Trend in Leadership
Empathy is a crucial aspect of modern leadership, with its impact seen across various industries and sectors. Explore the significance of empathy in management, different industries, social media, and internet contexts. Understand its role in enhancing team performance, trust, and employee engagement. Dive into discussions on the possibility of excessive empathy, reasons for empathy deficits, and the potential areas where empathy can be legislated. Empower yourself with insights on how empathy influences different fields like medicine, education, banking, law enforcement, and more. Learn how empathy can transform management practices and drive effective leadership by fostering interpersonal competence and self-awareness.
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Presentation Transcript
2017 Business Indicator Series #empathy #2017: The New Trend in Leadership May 24, 2017 Sophia Koustas, SNHU Alumn & Instructor (UC & COCE)
Agenda Empathy is Empathy in different industries, management, leadership, social media & internet Most empathetic Companies & company examples Practicing Empathy Empathy Map Presenter: Sophia Koustas
What is empathy? Empathy is.... Presenter: Sophia Koustas
What is empathy? Empathy is the capacity to connect with and/or experience another s emotional state (Andreychik & Lewis, 2017). Presenter: Sophia Koustas
Discussion Can there be too much empathy? Why do people lack empathy? Can empathy be legislated? What are the most popular areas (industry, sector) that empathy is considered and included in day-to-day operations? Presenter: Sophia Koustas
Empathy in Medicine (Hertz, 2015) Education (Wender, 2014) Banking (Cohen, 2016) Law enforcement (Gracia, Gracia, & Lila, 2014) Criminology (Posick, Rocque, & Rafter, 2014) Society (Wheeler, 2016) Management (Somogyi, Buchko, & Buchko, 2013) Leadership Presenter: Sophia Koustas
Empathy and Management View situation from the eyes of the employees Be objective Critically analyze factors Balance empathy Anticipate employee reactions Create pride and need for affiliation within the company Encourage Career/Talent development Improve communication Help both managers and employees grow Presenter: Sophia Koustas
Empathy and Leadership Transformational Leadership Enhances engagement Improves Team performance Improves trust A leader must have interpersonal competence and Be Self-aware Have Self-control Have action based ideas Be able to understand the emotional needs of others (Somogyi et al., 2013). Presenter: Sophia Koustas
Most Empathetic Companies (2016) internal culture, leadership, brand perception, ethics, and social media presence (Parmar, 2016) Presenter: Sophia Koustas
Empathy in Companies VIDEO: Empathy Lab VIDEO: Empathy Training Presenter: Sophia Koustas
Empathy vs. Social Media & Internet Is our ability to empathize affected by social media and the Internet? Social media can build empathy Positive computing (Rafael Calvo and Dorian Peters) the design and development of technology to support psychological well-being and human potential. Entrepreneurial app examples: Thrive (Arianna Huffington), Mood Gym and Smiling Mind (apps) Presenter: Sophia Koustas
Empathy in Companies A lot of times, people don t know what they want until you show it to them (Steve Jobs) Presenter: Sophia Koustas
Practicing Empathy Think of a moment in your life that someone (company or person) was not empathic with your situation? How can we practice empathy? Presenter: Sophia Koustas
Practicing Empathy Listen without interrupting Avoid to make a quick interpretation Take time to speak Avoid judgement Use appropriate language Paraphrase communication Use non-verbal cues that display empathy Validate the other person s perspective Presenter: Sophia Koustas
Empathy Map Pick a persona for your customer Elements to consider: Think & Feel? See? Hear? Say & Do? Pain Gain Design by Conceptboard Presenter: Sophia Koustas
Practicing Empathy EMPATHY is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another. (Alfred Adler) Presenter: Sophia Koustas
References Andreychik, M. R., & Lewis, E. (2017, January 15). Will you help me to suffer less? How about to feel more joy? Positive and negative empathy are associated with different other-oriented motivations. Personality and Individual Differences, 105, 139-149. http://dx.doi.org/10.1016/j.paid.2016.09.038 Booth, J. (2015). Why Genuine Empathy Is Good For Business. Retrieved from https://www.fastcompany.com/3052337/why-genuine-empathy-is- good-for-business Center for Creative Leadership. (2016). Empathy in the Workplace: A Tool for Effective Leadership [White paper]. Retrieved from http://www.ccl.org/wp-content/uploads/2015/04/EmpathyInTheWorkplace.pdf Cohen, S. (2016). What's Missing in Digital Banking? Empathy. Retrieved from https://www.americanbanker.com/opinion/whats-missing-in-digital- banking-empathy Gracia, E., Gracia, F., & Lila, M. (2014, October). Male Police Officers' Law Enforcement Preferences in Cases of Intimate Partner Violence Versus Non-Intimate Interpersonal Violence: Do Sexist Attitudes and Empathy Matter?. Criminal Justice and Behavior, 41(10), 1195-1213. Retrieved from http://ezproxy.snhu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edswss&AN=000342575600003&site=eds-live&scope=site Hertz, B. (2015). Why empathy may be the best risk management strategy: when a medical mistake occurs, showing compassion and discussing clear next steps with patients can prevent lawsuits. Retrieved from http://bi.galegroup.com/global/article/GALE|A403447987/f4d942307e58c829373d3303c966b543?u=nhc_main Nicks, D. (2016). Empathy Is the Hottest Trend in Leadership. Retrieved from http://time.com/money/4376423/empathy-leadership-trend/ Parmar, B. (2015). Corporate Empathy Is Not an Oxymoron. Retrieved from https://hbr.org/2015/01/corporate-empathy-is-not-an-oxymoron Parmar, B. (2016). The Most Empathetic Companies, 2016. Retrieced from https://hbr.org/2016/12/the-most-and-least-empathetic-companies-2016 Posick, C., Rocque, M., & Rafter, N. (2014). More Than a Feeling: Integrating Empathy Into the Study of Lawmaking, Lawbreaking, and Reactions to Lawbreaking. International Journal of Offender Therapy and Comparative Criminimology, 58(1), 5-26. http://dx.doi.org/10.1177/0306624X12465411 Solares Menegazzo, J., Cruz-Ortiz, V., Ortega-Maldonado, A., & Salanova, M. (2015, ). Positive Institutions and their relationship with transformational leadership, empathy and team performance. Multidisciplinary Journal for Education, Social and Technological Sciences, 2(2), 38-64. http://dx.doi.org/10.4995/muse.2014.3694 Somogyi, R. L., Buchko, A. A., & Buchko, K. J. (2013). Managing With Empathy: Can You Feel What I Feel? . Journal of Organizational Psychology, 13(1/2), 32-42. Retrieved from http://ezproxy.snhu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=94444408&site=eds-live&scope=site Wender, E. (2014, July). The Practice of Empathy. English Journal, 103(6), 33-37. Retrieved from http://ezproxy.snhu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=eft&AN=97273751&site=eds-live&scope=site Wheeler, R. (2016, Summer). On Empathy. Law Library Journal, 108(3), 489-498. Retrieved from http://ezproxy.snhu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=118055431&site=eds-live&scope=site Winter, J. (2016). Three Exercises to Teach Your Team Empathy. Retrieved from http://www.uxbooth.com/articles/three-exercises-to-teach-your- team-empathy/ Presenter: Sophia Koustas
Links Thank you! Great links to check out: Facebook s Empathy Lab Empathy map by Conceptboard Corporate Empathy Training Presenter: Sophia Koustas
