Employee Taxation Overview: State Tax Policy & Filing Obligations
This session delves into employee taxation, exploring key aspects such as state tax policies, filing obligations, convenience rules, and different taxation scenarios faced by employees. Discusses domicile state taxation, reciprocity agreements, convenience of employer rules, and more, shedding light on the complexities of income taxation for employees working across different states.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
BUSINESS ENGLISH 3 Language materials PART 1
BOOKING A HOTEL ROOM
DIFFERENT TYPES OF THE GUEST FIT (free independent traveller) - A GUEST COMING TO THE HOTEL AS AN INDIVIDULA (NOT PART OF A GROUP A walk-in guest - A GUEST WITHOUT A RESERVATION A regular - A FREQUENT CUSTOMER
Collocations with booking to make to accept to reject a booking a reservation to confirm to cancel to change
Use the following booking verbs in a sentence: reject, change, cancel, confirm, make, accept In case a guest ____________ a booking, he/she is required to pay a 15% cancellation fee. Unfortunately, we are fully booked, so we ll have to _________ your reservation. All guests are required to __________ their booking 48 hours before the arrival time. Otherwise, the hotel is eligible to release the room. Madam, since our conference has been rescheduled for November 2nd , we have to ________ the booking from the mid-October to the beginning of November. If you want to _________ a booking at our top of the range hotel, call our call center as soon as possible 0800-333-564. Sir, unless you give me your passport number, I really cannot ________ your reservation.
ANSWERS In case a guest CANCELS a booking, he/she is required to pay a 15% cancellation fee. Unfortunately, we are fully booked, so we ll have to REJECT your reservation. All guests are required to CONFIRM their booking 48 hours before the arrival time. Otherwise, the hotel is eligible to release the room. Madam, since our conference has been rescheduled for November 2nd , we have to CHANGE the booking from the mid-October to the beginning of November. If you want to MAKE a booking at our top of the range hotel, call our call center as soon as possible 0800-333-564. Sir, unless you give me your passport number, I really cannot ACCEPT your reservation.
Fill in the gaps using the most suitable terms. loyalty programme, discounted upgrade, price range, feedback, taxes, facilities, rate(s), fees, booking diary What is your ____________________ for the room? - Between 25 and 35 euros per night. In order to retain the existing customers, many hotels offer _________________, which can include cheaper room ______________, rooms with a better view or extra ________________ free of charge. If you are a loyal guest, you may expect to get a ________________________ at our hotel in other words, a better service at a lower price. 4. If a hotel wants to improve its services it usually needs the customer _______________, that is, the opinion of the hotel/services posted by the customers/guests. 5. Before booking a room, make sure to find out how much exactly the room costs, including all the ______________ and ____________ . 1. 2. 3. 6. I am not sure about the arrival date. Let me check the _________ _________ .
Fill in the blanks using the given words. arrival, departure, deposit, retain, confirm, taxes, cancel, rates, charges, double-booked, posted, If a guest cancels a reservation, the hotel has a right to ___________ a 15 per cent ____________ that the guests has paid in advance. It is customary to _________________ a booking two days before the _______________ time. In case you _______________ a reservation, you have to pay the so-called cancellation ______________ . It is the reservations agent s responsibility to inform you about the current room _________, although they are already _____________ online. The hotel room is ________________ if you make two reservations for one room. 1. 2. 3. 4. 5.
CONFIRMATION LETTER Confirmation number Party size (number of guests) Name of the guests Arrival/departure date(s) Length of stay Room number Room category Rate per day/night Method of payment Check-in/check-out time
Guaranteed v.s Non-guaranteed Reservations A guaranteed reservation assures the guest that the hotel will hold the room until the specific time of the day on the guest s arrival date. In the case of non-guaranteed reservations, the hotel is certain to hold the room for the guest until a published cancellation hour.
Fill in the gaps using the given expressions: generate revenue, allocate rooms, release a room, pay a deposit, pay a fee 1. Only when the room inspector gives the green light, the front office staff are free to ________ the _______ . 2. We have decided to __________ the fifth floor ______ to our Greek guests since they are fully-furnished. 3. When booking a penthouse, you are required to ______ a 40% _________ . 4. Sir, in case you cancel the reservation, you will be asked to _________ a 15% cancellation _____ . 5. The hotel ______ annual _______ of 3m dollars per year.
ANSWERS 1. Only when the room inspector gives the green light, the front office staff are free to RELEASE the ROOM . 2. We have decided to ALLOCATE the fifth floor ROOMS to our Greek guests since they are fully-furnished. 3. When booking a penthouse, you are required to PAY a 40% DEPOSIT . 4. Sir, in case you cancel the reservation, you will be asked to PAY a 15% cancellation FEE. 5. The hotel GENERATES an annual REVENUE of 3m dollars per year.
DIFFERENT WAYS OF BOOKING Telephone reservations vs. online booking
Different ways of booking a room Reservation over the telephone Reservation through a travel agency Reservation through personal contact, direct face-to-face (on the premises/spot) Reservation through Telex (Via an e-mail or by fax) Reservation via the internet (online booking) booking websites and booking apps
Telephone reservations - STAGES PICKING UP THE PHONE The Hilton hotel. May I help you? CONNECTING THE CALLER Hold the line. I ll put you through to Reservations. ASKING ABOUT ACCOMMODATION DETAILS What kind of room do you require? CHECKING AVAILABILITY Hang on, sir. I ll check availability. REGISTERING THE RESERVATION How are you going to settle your account? INFORMING THE GUEST ABOUT THE RESERVATION Your reservation number is xxxx .
Complete the dialogue between a guest (A) and a reservations agent (B). could book a room there are no vacancies room rate is make a booking check availability what about booking A: I am calling to __________________________ for August 22nd . B: Yes, madam. First, let me _________________________ . Oh, I am so sorry to inform you, but __________________ for the date. However, ________________________ August 24th? A: Please, give me a moment. B: Sure. A: Ok, I ve checked it with my boss. It would be ok if I ___________________ for August 24th. B: By all means. The standard __________________ 77 euros, but in your case, there is a discount of 25 per cent. A: That s very kind of you.
ONLINE HOTEL RESERVATION SYSTEMS They represent various software tools used for storing, publishing and updating information about booking process room vacancy availability room rate. They are also very useful when it comes to avoiding and eliminating booking hassle, such as double-booking or overbooking. We can speak of the following type: B2C system business to customer reservation (direct customers or end users directly book the hotel room) B2B system business to business reservation (agents book the hotel room)
The benefits of online booking Available 24/7 Time-saving Immediate collection of customer information Automatic update of the reservation status Availability check (to avoid double-booking) Reduction of no-show cases Faster payment operations
Booking sites The benefits of different booking site overlap significantly. However, guests tend to focus on some different incentives these sites offer, such as: Reward plans Last minute deals Best package deals Price watch or price matching tools Complimentary upgrading Free cancellation policy CUSTOMER SATISFACTION Obtaining direct customer feedback Getting real customer insights Posting online reviews
CHECK-IN PROCESS HOTEL REGISTRATION
Registration (check-in) process THE KEY VOCABULARY to register or to check in to check into a hotel/ to check in at the hotel to check out of the hotel
Complete the text about check-in process during an airport-hotel transfer USING THE GIVEN VEBS: register, fill in/out, hand, assign, sign, confirm, escort, stay, pick up. Our hotel is attractive to pilots because we offer transport to and from the airport. That is why 40 pilots _________ in our rooms every week. The check-in process is easy. Our reservation people ________ rooms to the pilots as soon as they get the request. We usually _______ pilots at the airport. We __________ each pilot in the courtesy van. The driver _____ each pilot a special packet. It includes a reg card and a room key. The pilots don t have to ______ the reg card, because Reservations prepares it in advance for each pilot using a computer file. Each pilot checks it through and ________ the card. In this way, they _____ room rate, arrival and departure dates, flight number and room number. The driver then takes the pilots directly to the back wing of the hotel, where a bell person meets them and _______ them to their rooms. Then the driver gives the completed paperwork to the Reservations.
Use the following nouns to fill in the blanks: allocation, rate, folio, arrival, charge, registration, departure, settlement, length 1. The process of giving a specific room to a certain guest is called room _____________ . 2. Guest s ___________ contains all the key information about the guest staying at the hotel. 3. Method of ______________ refers to the way in which the guest means to pay his/her bill. 4. Room _______ is the actual price of the hotel room per day/night. 5. _________ is the amount of money that a hotel takes for providing a certain service. 6. When a guest is checking in, the front desk employee creates a ___________ record which is in fact a collection of important information about the guest. 7. __________ of stay indicates the number of days/nights spent at the hotel (by the guest) including the date of ___________ and date of _____________.
ANSWERS 1. The process of giving a specific room to a certain guest is called roomallocation . 2. Guest sfolio contains all the key information about the guest staying at the hotel. 3. Methodofsettlement refers to the way in which the guest means to pay his/her bill. 4. Roomrate is the actual price of the hotel room per day/night. 5. Charge is the amount of money that a hotel takes for providing a certain service. 6. When a guest is checking in, the front desk employee creates a registrationrecord which is in fact a collection of important information about the guest. 7. Lengthofstay indicates the number of days/nights spent at the hotel (by the guest) including the dateofarrival and dateofdeparture.
CHECK-IN STAGES
CHECK-IN STAGES Welcoming/Greeting the guest Determining the guest s reservation status Creating the registration record Assigning the room and rates Establishing the method of payment Fulfilling special requests Handing out/giving the room key/card Escorting the guest to the room
