Employee Training on AIDET Principles by Kelly Galloway
Explore AIDET principles for better patient experiences and accountability in healthcare. Learn from Studer Group about building sustainable cultures and improving clinical outcomes. Practice effective communication and managing up strategies to enhance employee relations.
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Presentation Transcript
WELCOME! New Employee AIDET Training Presented by: Kelly Galloway Where Character Counts!
Objectives: What is AIDET MCHD Principles Employee Expectations Accountability
Studer Group What is Studer Group? A service based company that partners with organizations to help them build sustainable cultures, that promote accountability, innovation, and consistent great patient experiences of the best quality 2010 Malcolm Baldrige National Quality Award
Character Counts Everyone Matters
AIDET Fundamental You are expected to use it Be elaborate! AIDET- The format of your conversation Acknowledge Introduce Duration Explanation Thank You
Studer Group principles: aidet AIDET vs. Comfort AIDET is not meant to be for your comfort, but rather to comfort your patient What Separates Us From Everyone Else? Patient s Perception & Clinical Outcome Sincerity vs. Script
AIDET THE WRONG WAY AIDET The Wrong Way YouTube AIDET THE RIGHT WAY AIDET The Right Way - YouTube
HOURLY ROUNDING What is rounding? 4 P s Clinical Rounding Pain Potty Positioning Proximity Consistency Practice Time!
Managing Up Employee Experiences We/They Attitudes Unacceptable Behaviors How far will negative go with you? How to turn it around?
Employee Relations: Managing Up Managing Up -The act of speaking positively about someone else -Creates value for your organization and your colleagues Managing Up between departments
Accountability The culture at MCHD WILL NOT be compromised You are expected to use AIDET, Round, and manage up your colleagues We/They behaviors will not be tolerated Leaders at MCHD and your own coworkers will hold each of you accountable for your behaviors through: Evaluations & Confirmation Relationships
Each of you has gone through a series of interviews to be here today and have been selected by your leaders and colleagues to join our MCHD team! We are confident you will be successful and are very excited to have you with us! We have very high expectations of you. WELCOME! Empathy: The Human Connection to Patient Care
AIDET CAN BE FUN Just AIDET! - YouTube
