Empowering Collaboration with Microsoft Teams at Brockport STC 2020
Discover how Brockport STC embraced Microsoft Teams as a transformative platform for communication, collaboration, and project management. Starting from pilot testing in 2018 to a campus-wide adoption, learn about the key milestones, security measures, best practices, training strategies, and effective communication methods implemented along the way. Explore the benefits of leveraging Teams for increased productivity and organizational cohesion in a changing work environment.
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Presentation Transcript
Microsoft Teams: A new way to work for Brockport STC 2020 Facilitated by: Shawn Maher Client Systems Administrator Krystal Perlman IT Service Desk Manager
Where did we start? Started testing Teams with the Technology Support Services group within IT Winter 2018: The beginning Brockport moves to M365 (Office 365) Spring 2018: Adding structure Group and SharePoint controls Started soft rollout of Teams to IT Teams is adopted as the platform for Brockport s Middle States review process Fall 2019: Starting Campus Adoption Started personal drive migration to OneDrive project Training sessions for Teams and OneDrive Spring 2020 Rapid Roll Out COVID-19!
Changing the way we work Increased internal communication Increased cross functional collaboration Project collaboration and file storage
Security Group Management SharePoint Stream Guest Access Compliance, DLP, CAS, Third-party app integrations Team Ownership Empower users to manage their Groups/Teams.
Best Practices How will you use Teams Drive adoption from the top Have a training plan Use Teams the same way across your organization Remember Teams are inclusive Have a plan for new features Implement controls for tricky features Private channels / Live events /Bookings
Training and Support Drastic change in training structure in response to COVD Setting user expectations Knowledge base category Dedicated service request form Adding resources in Teams as they are created Leveraging Microsoft s Training site
Communicating to Campus Improving Teams features communications to campus Microsoft does not make this easy! Daily Eagle (Campus Newsletter) New KB articles when features are available
All the Other Stuff Tabs flexibility Planner for organizing tasks Sharing screens Teams call in numbers for meetings Whiteboard for meetings Shared OneNote notebooks Shifts for Scheduling Stream for storage and recordings Live Events for webinar style presentations
And now we know Increased positive user feedback Empowered users to drive business continuity for departments and committees across campus Users don t know what they want COVID-19 helped us drive adoption
Whats next? Virtual visits for Telehealth visits Secure File Requests to create a Virtual Dropbox for form submission Continual Service Improvement IT Training Team Road Show! Adding / changing services Increasing communication through Daily Eagle and TeamDynamix
What do you want to know? Where did you start? What modules are you using? Integrations? Lessons learned?
