Empowering Family Caregivers: Innovative Respite Pilot Project Overview

COMMUNITIES CARE FAMILY CAREGIVERS RESPITE PILOT PROGRAM WNY E-RESPITE PILOT PROJECT

With a deepened understanding of what matters most to caregivers, we aim to reimagine respite and create an individualized and unique respite approach that uses technology solutions to help caregivers feel supported and empowered, learn self-care techniques, and achieve short term relief from ongoing tasks or ongoing worry as they care for their loved one. RESPITE PILOT OVERVIEW PROJECT CHARTER

PILOT OBJECTIVES Strong organizational infrastructure to ensure achievement of grant deliverables HCA and partners will plan for and formally operationalize the needed collaborations, personnel, tools, and supplies including evaluation and budget monitoring processes to ensure the project remains on track for success. Intuitive Resources for Technology based Respite Solutions HCA and partners will develop, using human centered design, resources that help caregivers achieve respite through technology-based solutions including knowledgeable coaches, technical assistance, training content, a website, hardware, and software. E-Respite Coaching Service Model HCA and partners will develop, using human centered design, resources that help caregivers achieve respite through technology-based solutions including knowledgeable coaches, technical assistance, training content, a website, hardware, and software.

PILOT OBJECTIVES CONTINUED Outreach and service to minimum of 80 caregivers HCA and partners will develop a comprehensive communication and awareness campaign to identify and educate potential referral sources in order to serve a goal of minimum 80 caregivers across WNY during the implementation phase through respite coaching, web-based directory of solutions, and/or technical support. Sustainability Planning HCA and partners will engage in bi-directional learning with health plans and program evaluators in order to demonstrate a data-informed value proposition that can be disseminated to partners as a proof of concept that an investment in e-respite coaching and technology support positively impacts caregiver wellbeing. Pilot will apply for ARCH National Respite Network to be recognized as an Innovative and Exemplary Respite Services.

DOCUMENTING PROGRESS STATUS LEGEND Not Yet Started, but On Schedule NTST On Track: Committed Scope, Deadline and Budget ONTK Modified On Track: New Scope, Deadline and Budget MOTK At Risk: Off Track, but Have a Plan for Green ATRK Off Track and Need a Plan to Get Back On Track OFTK Complete CMPT Deleted or Suspended DORS Objective 1) Strong organizational infrastructure to ensure achievement of grant deliverables Goal 1: Identify and formally establish partner relationships Activities Expected Outcomes Target Date Responsible Party Ann Measurement Status Establish Project Management Team Establish Expanded Leadership Team Formalize role and executed co-project management agreement with TSC Signed MOA s for all partner agencies that are on the ELT. 9/30/2020 Agreement executed CMPT 9/23/2020 Ann/Susan MOAs received CMPT

RESULTS BASED ACCOUNTABILITY DATA COLLECTION How much did we do? How well did we do it? Is anyone better off? o 0/80 minimum of caregivers served o % of caregivers continuing to use technology for respite after _ months o Better outcomes on Caregiver Intensity Index/time enrolled in coaching program o # of respite coaches trained o # of hits to website & other analytics o % of caregivers who found technology solution valuable o Increase in opportunity for respite o # of referral sources o % of caregivers who feel comfortable using technology for respite o # of referrals into program

WE HOPE TO Share learnings and best practices Share data across pilot teams How to design pilots that are attractive to insurers