Empowering Patient Safety Commissioner | Prioritizing Patient Voices
Dr. Henrietta Hughes, the Patient Safety Commissioner, advocates for patient safety improvements in medicine and medical device use, amplifies patient voices, and champions listening to patients. Learn about culture change, benefits of patient participation, responding to patient feedback, and process safety management to enhance healthcare outcomes and efficiency. Explore leadership, listening, and partnership for making patient-centered care a reality. Connect with the Commissioner at the Patient Safety Commissioner website, via email, or on Twitter.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Dr Henrietta Hughes Patient Safety Commissioner Making patients our purpose RCP Webinar: Patients and PSRIF 27thJune 2023 1
My role To seek improvements to patient safety around the use of medicines and medical devices To amplify patients voice and champion the value of listening to patients Appointed by the Secretary of State for Health and accountable to Parliament
Culture change Speak up, listen up, follow up Consent Conflicts of interest Watch Nadine's story - consent (part two) - NHS Resolution 5
Benefits of patient participation Outcomes Experience Patient Participation Efficiency savings NHS England Involving people in their own care
Responding to patient feedback Personal Compassionate Timely Relevant Used for learning L E A D E R S H I P Impersonal Generic Timely No response Defensive Irrelevant Slow Siloed Exploring the sociocultural contexts in which healthcare staff respond to and use online patient feedback in practice: In-depth case studies of three NHS Trusts - Lauren Ramsey, Rebecca Lawton, Laura Sheard, Jane O Hara, 2022 (sagepub.com)
Making it happen Leadership Listening Partnership 9
Thank you Website: www.patientsafetycommissioner.org.uk Email: Commissioner@PatientSafetyCommissioner.org.uk Twitter: @PSCommissioner 10
