Empowering Pharmacy Professionals for Change Readiness with Loretta Gerlach

Empowering Pharmacy Professionals for Change Readiness: Change Champions Leading with Inspiration and Influence April 2, 2024 Loretta Gerlach CPHR, MHRM, MA, Certified Leadership Coach Gerlach Strategy and Solutions Gerlach Strategy and Solutions 1

Treaty Acknowledgement Treaty Acknowledgement The Pharmacy Association of Saskatchewan acknowledges that our office and Saskatchewan pharmacies are on treaty territories and the Homeland of the M tis. We respect that Indigenous people have rich cultural and traditional practices that have been known to improve health outcomes. All attendees are invited to reflect on the territories you are from as we commit ourselves to gaining knowledge; forging a new, culturally safe relationship; and contributing to reconciliation. Gerlach Strategy and Solutions 2

House Keeping (Virtual House Keeping (Virtual Presentation) Presentation) Presentation will be recorded and sent out to all participants All participants video and audio has been disabled To ask questions please type in the Q&A section All questions will be answered at the end in the question period (feel free to type them throughout the presentation) Technical problems please private message Vlada at PAS for assistance Gerlach Strategy and Solutions 3

Presenter Introduction Presenter Introduction Loretta Gerlach CPHR, MHRM, MA, Certified Leadership Coach Loretta is the owner of Gerlach Strategy and Solutions, a company dedicated to supporting individuals, teams, and organizations for solutions in organizational behavior, human resources, and leadership. Loretta is a certified leadership coach who has the privilege to work with individuals in all walks of life in their individual leadership journeys. Her coaching philosophy revolves around empowering leaders to harness their full potential, cultivating a culture of collaboration and achieving unparallelled results. Gerlach Strategy and Solutions 4

Presenter Disclosure Presenter Disclosure Presenter s Name: Loretta Gerlach I have no current or past relationships with commercial entities I have the Relationships with commercial interests: Advisory Board/Speakers Bureau None Funding (Grants/Honoraria) : None Research/Clinical Trials: None Speaker/Consulting Fees: I am receiving a fee for today s event from the Pharmacy Association of Saskatchewan Speaking Fees for current program: I have received a speaker s fee from Pharmacy Association of Saskatchewan for this learning activity Gerlach Strategy and Solutions 5

Commercial Support Disclosure Commercial Support Disclosure This learning activity has received financial support from McKesson Canada in the form of an unrestricted educational grant. Gerlach Strategy and Solutions 6

Learning Objectives Learning Objectives At the end of the presentation pharmacy professionals will be able to: Understand change dynamics; Understand the best practices for supporting oneself and others in periods of change; Practice influencing readiness for and acceptance of change; and Leave with actionable insights to enhance personal and professional development. Gerlach Strategy and Solutions 7

Summary Summary In this session, we will delve into the dynamics of change, equipping participants with the knowledge and skills to navigate transitions successfully. Together we will explore some of the psychology of change, identify some best practices for supporting organizations and individuals, and assess readiness levels to facilitate smoother transitions. Gerlach Strategy and Solutions 8

Change Management Change Management Change Management is the systematic approach used to facilitate, manage, and support individuals, teams and / or organizations through transitions or transformations Good change management approaches allow us to minimize resistance, maximize buy-in, and achieve desired results while mitigating disruptions Gerlach Strategy and Solutions 9

Change in Organizations Change is complex Not all change is the same Yet, change is also a constant Gerlach Strategy and Solutions 10

Orders of Change Orders of Change First order change specific things to solve problems or make an improvement. Change to stay the same Second order change Disruptive and discontinuous. Move to a new position via new services, products, or ways of doing business Third order change Truly transformational. Redefining how you relate to the environment community, society, physical environment. Fundamental ways in which we think and do. Often tied to our vision, mission, values, goals. Gerlach Strategy and Solutions 11

Change Resistance Change Resistance Many people resist change for many reasons Understanding these reasons helps us lead others through change: Negative valence of change Fear of the unknown Not-invented-here syndrome Breaking routines and habits Incongruent culture and norms Gerlach Strategy and Solutions 12

Change Readiness Change Readiness Change readiness is a critical factor in successful change management First, leadership matters Second, learn more about change management strategies, tools, and resources ADKAR Kotter s 8 Step Model Lewin s Change Management Model Gerlach Strategy and Solutions 13

Fostering Organizational Change Fostering Organizational Change Leadership commitment Encouraging self-leadership and change readiness Build a culture of change readiness Support psychological safety Engage employees Build change capability Monitor and adjust Remain responsive to stakeholders Gerlach Strategy and Solutions 14

Questions? Questions? Gerlach Strategy and Solutions 15

References References Bridges, William. Bridges Transition Model. https://wmbridges.com/about/what-is-transition/ Current at March 13, 2024 Kotter Inc. The 8 Steps for Leading Change. https://www.kotterinc.com/methodology/8-steps/ Current at March 13, 2024. McShane, S.L., Tasa, K., Steen, S.L. (2021). Canadian Organizational Behaviour. Eleventh Edition. McGraw Hill. Palmer, I., Dunford, R., and Buchanan, D.A. (2022). Managing Organizational Change: A Multiple Perspectives Approach. Fourth Edition. McGraw Hill. Prosci. The Prosci ADKAR Model. https://www.prosci.com/methodology/adkar Current at March 13, 2024. Sorensen, T.D., Traynor, A.P., Janke, K.K., A Pharmacy Course on Leadership and Leading Change, American Journal of Pharmaceutical Education, Volume 73, Issue 2, 2009,23, ISSN 0002-9459, https://doi.org/10.1016/S0002-9459(24)00594-1. (https://www.sciencedirect.com/science/article/pii/S0002945924005941) Gerlach Strategy and Solutions 16