Enforcement and Compliance in ICT Regulatory Landscape

HR Graduate Intern ORG DEVELOPMENT ORG CHANGE MANAGEMENT Shelby Reichardt

Role Role Alignment Alignment Business Unit Business Unit Business Unit Business Unit Business Unit Head of HR HRBP HRBP HRBP Sr HR Consultants Sr HR Consultants HR Consultants HR Representatives International HR Team 22 22

Organization Development (OD) Typical Organizational Issues addressed: Business Unit is not meeting organizational commitments; possible ambiguity around why Introducing change into the organization, enterprise, and/or multiple business units Influencing across boundary issues Competing priorities Capability building Strategy shift to align with a change in the external environment New leader; new vision Intra and inter-team interpersonal issues Norms not aligned with strategy culture alignment in the system OD works with business leaders and HR partners to enhance an organization s effectiveness addressing a wide range of issues, using customized structured interventions in the areas listed below: Climate/culture assessment Methods and techniques to identify key issues Data gathering methods, analysis, and diagnosis Action planning for resolution Organization assessment Organizational Effectiveness Measuring the effectiveness and/or identifying weaknesses in the organization s capability to effectively and efficiently deliver value. Driving planning forward to develop the organization. Vision, mission, purpose Value proposition Strategic alignment in light of organization effectiveness assessment Organization and environmental (i.e. customers, stakeholders, competitors, etc.) analysis Identification (or development) of strategies for external growth, internal growth, retrenchment, competitive advantage Strategy implementation Strategy Developing or realigning strategy against external needs. Often done in concert with an Organization Assessment. Systemic diagnostic Organization structure, sizing and alignment Roles and responsibilities Support systems (decision rights, governance, lateral mechanisms, etc.) Organization Design Creating or revisiting structures, and operating and/or engagement models. Includes roles and responsibilities to speed effective delivery of business outcomes. Success measures, organization performance management Prioritization Communication framework RACI Operating principles Governance Determining levels of accountability and degrees of responsibility. Providing mechanisms to prioritize work and measure performance. Culture assessment and recommendations Systems approach to culture change Culture Establishing and enacting plans designed to create a future-state culture (behaviors, practices, mindset, norms). Successful culture change is manager led. Organizational readiness assessment Building business case for change From/to gap analysis Stakeholder analysis Change management planning Sponsorship Change Management For OD efforts without an OCM resource. Assistance in organization readiness assessments and change management plans, including associate engagement, stakeholder and sponsor management, and communications. Purpose/vision development Goal setting Governance Chartering Styles Conflict management capability Team Effectiveness Strengthening team (intact, cross-functional, and matrix) performance. This includes determining and resolving team issues, and driving towards team cohesion and alignment. Influencing Building coalitions Leadership communications Sponsorship Executive or management counsel In the context of the OD effort, providing feedback and guidance to leaders. 3

Tools and Assessments Team Development Drexler-Sibbet Team Performance Model Denison LEGO Serious Play Individual Assessments Basadur Applied Creativity The Birkman Method Herrmann Brain Dominance Instrument (HBDI) 4

What do I do? Literally never gotten anyone a coffee or made copies Assist in interviews for diagnostic purposes Create custom change management workshop, assist in facilitation Interpret assessment results, perform and design individual and team debriefs Create and design media for facilitation 5

Questions? Contact Information: Shelby Reichardt Shelby_Reichardt@troweprice.com Shelby.reichardt@ubalt.edu Cell: 410 937 5151 6