Enhance Customer Engagement with IBM Watson Virtual Agent
"Discover the key features of IBM Watson Virtual Agent, a pre-trained AI solution tailored for personalized customer interactions. Benefit from self-service capabilities, deep analytics, and industry-specific agent types. Learn about account management, metrics tracking, and agent performance metrics for improved customer service."
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Presentation Transcript
KEY FEATURES Pre-trained industry & domain knowledge Watson Virtual Agent already understands many of the conversations that your customer wants to have because it comes pre-trained with industry and domain content. Personalized configuration Watson Virtual Agent is configured, not coded - you don't need to have machine learning or programming expertise, you just need to configure it to the specifics of your organization. Engagement metrics dashboard See rich analytics about the interactions your customers are having with Watson Virtual Agent and discover new opportunities to improve your customer service.
Self service delivered by bots Watson Virtual Agent applies cognitive technology to provide a personalized, contextualized customer experience, with pre-trained industry and domain knowledge. Deep analytic capabilities Once your virtual agent is in production, use our Engagement Metrics dashboard to understand more about the conversations that Watson is having with your customers. Analyze who is using the system and why to tune and improve your deployment. Up and running in no time Watson Virtual Agent is up and running fast. It s trained on many common questions that your customers will ask, you just need to let it know about your company s information. And when you re ready to go, a small code snippet will be produced which is easily embedded into your website or mobile app.
Type of Agents (pre-optimized industry capability packs) Customer Service for Retail Banking General Customer Service Customer Service for Energy and Utilities Customer Service for Telco
Account name change User wants to change the names that are associated with an account
Linked Workspaces Watson Conversation Service workspaces allow you to create and connect your own dialog for your Virtual Agent to use. (need to upgrade)
In this demo, imagine you're in the driver's seat and Watson is your co- pilot. Watson can understand your entries and respond accordingly.
