Enhance Listening Skills for Effective Communication and Problem Solving
Elevate your communication and problem-solving abilities with the L.E.A.R.N.L.E.A.D.-I.N.S.P.I.R.E toolkit from T.H.E.A.W.A.R.D.I.N.G.B.O.D.Y.N.E.T.W.O.R.K. Discover the importance of active listening, troubleshooting common problems, and utilizing effective communication models. Gain valuable tips to improve engagement, rapport building, and confidence in problem-solving.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
T H E A W A R D I N G B O D Y N E T W O R K A Provider s Toolbox: 4. Listening Skills W W W . M O U N T A I N - T R A I N I N G . O R G
L E A R N L E A D - I N S P I R E Session Overview - Based on recent research - i.e., evidence of current situation, and what else is needed - Well done! - Tweaking performance, recognising your strengths, working on refining skills W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G - What and How? - Definition and understanding importance of good feedback, and how to do it! - Questions welcome :-)
L E A R N L E A D - I N S P I R E Effective Listening Purpose: - Relates directly to giving feedback/goal setting - Building rapport - Encourages ownership - Develop confidence in candidate s ability to solve their own problems W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G Considerations: - Environmental considerations - How to show engagement? - Barriers? - Interpretation - Listening or hearing?
L E A R N L E A D - I N S P I R E Troubleshooting Problems: - Time, place and situation - Language - Our interpretation/projection - Leading W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G Antidote: - SILENCE! - Patience - Plan ahead - Make notes
L E A R N L E A D - I N S P I R E Active Listening W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G
L E A R N L E A D - I N S P I R E Models * C O M M U N I C A T I O N T R I A N G L E * I N P U T - O U T P U T - P R O C E S S I N G W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G MESSAGE RECEIVED MESSAGE SENT MESSAGE UNDERSTOOD
L E A R N L E A D - I N S P I R E Top Tips - D I S T R AC T I O N S - F AC AD E F O R Q U E S T I O N S - L I P S E R V I C E - AT T E N T I O N - P R O X I M I T Y - I M P AT I E N C E - F AC I AL E X P R E S S I O N - E N V I R O N M E N T - H U R R Y I N G - AS S U M P T I O N S - I N T E R R U P T I N G - N O I S E S - L I S T E N N O T H E AR I N G - L I S T E N I N G N O T W AI T I N G - S T AY F O C U S E D - W AL K AN D L I S T E N - E N V I R O N M E N T - R E P E AT B AC K - U S E T H E I R W O R D S - S U M M AR I S E - P AU S E B E F O R E Q U E S T I O N S - N O I S E S W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G
Key Points -Purpose - what is the point? -Think about the bigger picture - how will listening help you/them? -Consider responses -Consider resulting questions and their flow -Make notes - heads up -Building Rapport - reciprocal -Practice! -Action Plan and Reviewing W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G
L E A R N L E A D - I N S P I R E INSPIRE model I - Inspire and motivate your followers with a unified vision N - Nurture an environment of team-focused goals S - Set the example you want to see in your followers W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G P - Praise, and give constructive feedback to help your followers develop I - Insist on setting high standards, relative to each individual R - Recognise and respond to each individual s needs E - Encourage followers to create and implement their own solutions
L E A R N L E A D - I N S P I R E One last thing If in doubt, HEEAR: - Humble - Encouraging - Empathetic - Appropriate - Rapport W W W . M O U N T A I N - T R A I N I N G . O R G W W W . M O U N T A I N - T R A I N I N G . O R G
L E A R N L E A D - I N S P I R E Questions? samantha_mcelligott@hotmail.com W W W . M O U N T A I N - T R A I N I N G . O R G
