Enhancing Case Management Procedures and Practices for Improved Efficiency
Explore the evaluation of procedures, practices, and impact of cases within an organization, highlighting challenges faced in caseload management and the focus on important cases. Discover how efforts to improve internal processes lead to better resource utilization and time management, resulting in faster case resolutions and enhanced integrity in findings.
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Presentation Transcript
Evaluation of procedures, practices and impact of cases. No external impact analysis of cases Efforts focused internally on procedures and practices
Evaluation Quality and integrity management Caseload management Challenges facing the ICA An ever increasing case load Too many cases lie dormant Too many cases are not closed, dismissed or prioritized Cases take to long to finish Need to focus on important markets and abuse cases
Focus on important cases 2015: Time management 2014: Time management Over 500 hours 300-500 hours 100-300 hours Less than 100 hours Over 500 hours 300-500 hours 100-300 hours Undir 100 t mar 218 cases 5 cases 24% 6 cases 236 30% 33% 50% 20% 8% 19 cases 3 cases 29% 6% 24 cases 3 cases
Average case length M n 2013 M n 2014 M n 2015 19.1 17.2 15.3 14.5 13.0 11.0 10.9 10.2 8.3 6.7 6.4 5.9 5.8 5.2 5.0 3.2 2.4 2.4 2.3 2.3 2.2 Abuse Collusion Public Mergers Other Avarage Median
Result Better utilization for resources Better time management for case- handlers Cases finished faster Integrity of finding in cases better secured due to better procedures.
