Enhancing Communication and Collaboration in Mental Health Services
Increase communication efficiency between Crisis and CSP staff, improve after-hours protocols, and reduce hospitalizations through collaborative efforts. Focus on revising protocols, enhancing staff awareness, and tracking after-hours calls for better support. Next steps involve implementing crisis plans with CSP staff and consumer involvement to prevent hospitalizations.
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Presentation Transcript
LOOK ONCE, CALL ONCE JOURNEY MENTAL HEALTH CENTER
AIM Increase efficiency of communication after hours between CSP & Crisis staff With all non-routine support calls, CSP Staff are called after hours for consultation by Crisis Staff Maintain and work toward more collaborative relationships between the two programs Decrease hospitalizations
CHANGE After Hours CSP protocol revised: more concise, located at every Crisis work station CSP contact information/hours located at every Crisis Work station Awareness that current EHR does not have the ability for CSP staff to edit current Crisis Plan/Crisis Response Plan Will have this ability with new EHR Discussion between Supervisors of each CSP and Supervisors of Crisis: get important information to Crisis before end of day by phone, have a plan in place
RESULTS Survey Question for Crisis Staff: Name Journey s CSP Programs and hours of operation: 55% correct Survey was given without access to updated reference sheet with CSP Hours/Information With updated reference page at every work station, all staff can locate specific hours, location, program managers/team leaders of each CSP Tracking of after hours calls to CSP staff by Crisis: Were these calls warranted? 13 total after hours calls to CSP staff at home, one call determined by CSP staff to be not warranted
NEXT STEPS Good collaboration after hours and on weekends between Crisis, police, CSP staff and natural supports decreases the likelihood for a consumer to be hospitalized Ability to enhance, change, collaborate on crisis plans during day time hours so Crisis Staff have a clear path after hours is helpful to the consumer and will be looked at with implementation of the new EHR Next project to focus on implementation of Crisis Plan with CSP staff and consumer involvement This plan may be developed within CSP treatment plan Crisis Plans for CSP consumers are only mandated when consumer is under commitment
