Enhancing Communication and Social Styles for Better Relationships
Improve communication with colleagues and clients by understanding different social styles, active listening techniques, and the importance of non-verbal cues. Discover how to identify and adapt to various communication styles to establish effective connections and avoid misunderstandings.
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Presentation Transcript
Communication and Social Styles Improving communication with colleagues and clients
Why is good communication important? Better Clearer Discussions Less Relationships Misunderstanding
SENDING RECEIVING AND MESSAGES Receiver Sender Interprets Message Evaluates Body Language Asks Questions to Clarify Mirrors Back the Thought Active Listening Sends Message Verbal Communication Non-verbal Communication Appropriate Responses to Questions Active Listening
Elements of Active Communication Verbal Non-verbal Para-language
Percentage of meaning from each? 7% 38% 55% Verbals Non-verbals Para-language
Listening Behaviors Good Behaviors Attentive Make Eye Contact Ask Questions for Clarification Bad Behaviors Inattentive Disrespectful Using Phone/Computer
Negative Body Language
What Is YOUR Social Style? Friendly? Fierce?
COMMUNICATION STYLES Driving Social Styles Analytical Expressive Amiable
Driving Style Highly Assertive Focuses on Facts and Data Action Oriented
Expressive Style Highly Assertive and Action Oriented Energetic; Focuses on People Highly Flexible/Spontaneous
Amiable Style Thinks Carefully Before Acting Develops Cooperative Relationships Prefers Reasonable, Well-paced Job Demands
Analytical Style Thinks Carefully Before Acting Emotively Controlled Not Highly Assertive
