Enhancing Mobility Management Programs for Accessibility and Inclusivity
Explore updates and adaptations in the eligibility and mobility management program, including pre-COVID processes, COVID-19 adjustments, assessment procedures, statistics, appeals recruitment, travel training, and virtual workshops. Contact details provided for further information.
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Presentation Transcript
Eligibility & Mobility Management Program SNAC Update Gracie A. Davis, Section Manager Efren Guzman Magdaleno, Community Transportation Coordinator October 27, 2020
OC ACCESS Eligibility Process Pre-COVID-19 100% In-person assessment Application In-person Interview In-person Functional Assessment 2
Adapting to COVID-19 Incorporating COVID-19 guidance Transitioning to remote work Maintaining social distance New Certification Contractor 3
Temporary Assessment Process New and Recertification must complete an application and a telephone interview assessment Temporary Certification Process Application and Telephone interview assessments Health Care Medical Verification* Supplemental assessments based on individuals' disabilities Vision impairment Mental Issue Physical Audio 4
Eligibility Statistics Pre-Stay at Home Order During Stay at Home Order Certified Monthly Average 408 324 New vs. Recerts 726/498 473/499 Auto-Renewals 225 194 5
Appeals Recruitment OC ACCESS Services Appeals Board Policy and Procedures Appeals Board Training ADA Eligibility Guidelines Disability Classifications and Eligibility Categories Board Commitment Average 6 Appeals Hearings per year Desired Background Medical Vision Impairment Hearing Impairment Physical Disability Cognitive/Mental Disability If interested, please contact Gracie A. Davis 714-560-5641 gdavis@octa.net 6
Travel Training Pre-COVID-19 Travel Training Mobility Workshops Individual Travel Training Small Group Travel Training Outreach Resource Fairs Community Sweeps Paratransit Eligibility Determination Referrals Paratransit Community Newsletters 7
Virtual Mobility Workshops What we teach: How to access virtual sessions COVID-19 updates & safety tips Street and stranger safety Preparing for your trip on transit Protocols while riding on transit Trip planning skills Requires an investment in resources Zoom License (or other virtual platform) Note that a paid license was required due to 40-minute time limit on free version May also require multiple licenses in order to avoid scheduling conflict Use interactive features to hold audience attention Online evaluations following sessions 8
New Hybrid Individual Travel Training Model Response to Community Demand 2 phase training approach Online In-field shadowing Maintain Social Distancing In-depth Screening Process Thank You Dayle McIntosh Center 9
Monthly Virtual Community Workshop Join us for a free 90-minute presentation and learn everything you need to know to safely ride public transportation Includes interactive quizzes and a Q & A session To participate all you will need is: Access to the internet Email address Computer (laptop or desktop) or a tablet Virtual transit workshops are available in the morning and afternoon on the following dates: November 17, 2020 December 8, 2020 January 12, 2021 February 9, 2021 Registration is required to participate. Please call 1-888-878-7099 for more information and register today! ** Free bus passes are available for all who participate** **Workshops are available in multiple languages, please call for details. 10
