Enhancing Paratransit Accessibility Through Innovative Solutions
"Discover how ADAride, in collaboration with NVTA/VINEGO, is revolutionizing paratransit eligibility processes. From functional assessments to web-based platforms, explore the future of paratransit accessibility with improved web access, faster processing times, and enhanced customer care services."
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Presentation Transcript
Paratransit Eligibility
Agenda Introduction 1 2 Current VineGo Process 3 Future Accessibility 4 Timeline 5 Summary
Introduction 1 ADAride (est. 1994) has contracted with 30 transit agencies exclusively for ADA paratransit eligibility. FUNCTIONAL ASSESSMENTS ALL FORMATS ADA ELIGIBILITY TRAINING TRAVEL TRAINING APPEALS WEB BASED PLATFORM TOLL FREE CUSTOMER CARE CENTER
VineGos Current Process
2 Current VineGo Program Application / Verification Forms processed by NVTA 100% Telephone / Web Conference Interviews Recertification Notification Digital Data Distribution Toll Free Customer Care
Opportunities are like buses. There's always another one coming. Richard Branson
Future Accessibility 3 Complete Web Accessibility 24/7 Online Access Secure and Encrypted Website Digital Data Distribution Uploading of photos and documents Processing Time in Hours not days 24/7 FAX / EMAIL
Timeline 4 Dec Jan Feb Mar April Collaborative design of updated VineGo Application and Verification Implement Web Platform Fully operational Toll-Free Customer Care center Quality Assurance Review for any updates or improvements Explore managing Disabled Bus Passes, Appeals, Travel Training , Etc. Conduct Outreach and Training Ongoing Outreach and Training Full data distribution
Summary 5 ADAride s industry best experience and innovation is now operating and available to NVTA / VINEGO Telephone interview process professionally managed and administered Bring VineGo s paratransit eligibility process into the Information Age New Application 27/7 Web Accessibility Improved Processing Times Improved Accessibility Improved Accuracy No Cost Increase
Thank you Art Hulscher art@adaride.com
