Environmental Testing Laboratory User Survey 2023 Insights

This user survey conducted by GGC Environmental Testing Laboratory provides valuable insights into the frequency of sample submissions, satisfaction levels with services, testing requirements fulfillment, turnaround times, results communication format, access to technical queries, and value for money assessment. The survey offers a comprehensive overview of user perspectives on various aspects of the environmental testing services provided by the laboratory.

• Environmental
• Testing
• Laboratory
• User Survey
• Insights

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Uploaded on Apr 12, 2025 | 0 Views

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Presentation Transcript

1. GGC Environmental Testing Laboratory User Survey 2023 Friday, September 27, 2024 Powered by

2. 21 Total Responses Date Created: Monday, September 04, 2023 Complete Responses: 21 Powered by

3. Q1: How frequent do you send samples to the Environmental Testing Lab at GRI? Answered: 21 Skipped: 0 Ad hoc Daily Weekly Monthly Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Powered by

4. Q2: Overall, how satisfied are you with the service provided by the Environmental Laboratory? Answered: 21 Skipped: 0 19.05% Very satisfied Satisfied 80.95% Powered by

5. Q3: How well does the service offered by the Environmental Laboratory fulfil your testing requirements? Answered: 21 Skipped: 0 4.76% Extremely well 33.33% Very well Somewhat well 61.91% Powered by

6. Q4: Are you satisfied with the overall turnaround times for results? Answered: 21 Skipped: 0 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Powered by

7. Q5: How satisfied are you with the format through which results are communicated? Answered: 21 Skipped: 0 4.76% 4.76% Very satisfied Satisfied 33.33% Neither satisfied nor dissatisfied 57.15% Dissatisfied Powered by

8. Q6: Where relevant, is the level of access to any technical/lab queries meeting your needs? Answered: 21 Skipped: 0 9.52% 4.76% Yes No Not Applicable 85.72% Powered by

9. Q7: How would you rate the value for money of the service? Answered: 21 Skipped: 0 Excellent Above average Average Below Average Poor 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Powered by

10. Q8: How important is our UKAS accreditation status to you? Answered: 21 Skipped: 0 9.52% 14.29% Extremely important Very important Somewhat important 76.19% Powered by

11. Q10: Would you be interested in an engagement event in the future? (e.g. lab tour, presentation on the services provided by the laboratory) Answered: 21 Skipped: 0 38.10% Yes No 61.90% Powered by