ERCOT IT Reports: Service Availability, Incidents, and SLA Updates
Discover key highlights from ERCOT's IT reports, including service availability, incidents, and updates on SLA for the retail market. Stay informed on planned maintenance activities, performance metrics, and upcoming changes in the IT services landscape.
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Presentation Transcript
Information Technology Report Dave Pagliai Manager, IT Support Services ERCOT Public November 2018
Incident Report Highlights Service Availability October 2018 Retail Market IT systems met all SLA targets Market Data Transparency IT systems met all SLA targets Retail Incidents & Maintenance October 2018 10/14/18 Planned Maintenance (Site Failover Retail Processing, MarkeTrak, FindESIID, FindTransaction) Non-Retail Incidents & Maintenance October 2018 10/12/18 9:01 10:07 PM Downloading of reports from ERCOT's Market Information System (MIS) may have been intermittent 10/15/18 Planned Maintenance (Site Failover External Web Services) 10/16/18 Planned Maintenance (Site Failover MIS) 10/17/18 Planned Maintenance (Site Failover MPIM, Retail API) 10/22/18 Planned Maintenance (ercot.com) 10/23/18 10/25/18 R5 Release 10/24/18 7:01 7:30 AM Access to ERCOT's Market Information System (MIS) may have been intermittent 2 PUBLIC
2019 Retail Market IT Services SLA 2019 Retail Market IT Services SLA Presented at the October 23rd TDTMS/Texas SET meeting The only change is to the Release Calendar Have not received any feedback at this point ERCOT s 2019 Release Calendar is not yet 100% complete, so the Retail SLA Release Calendar is incomplete Suggest bringing the 2019 Retail SLA to the December RMS for voting 3 PUBLIC
MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Oct-18 SLO (seconds) Monthly Average 1.75 8.92 1.78 5.258 12 Month Average 1.45 7.60 1.59 API QueryDetail API QueryList API Update GUI Average 100.000 100.000 99.970 99.997 99.992 2 10 10 15 4 PUBLIC
