Establishing Code Violation Information Line for Handling Non-Emergency Complaints
Our Commission established the Tip Line to assist residents with addressing code violations, but recent changes have led to challenges. Commissioner John DeNeale proposes creating a Code Violation Information Line to handle non-emergency complaints effectively and address residents' concerns in a timely manner. By providing a streamlined process and clear guidelines, residents can report issues like loud parties, blocked driveways, and other violations without the need to involve emergency services.
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Presentation Transcript
TIP LINE DISCUSSION COMMISSIONER JOHN DeNEALE Our Commission established the Tip Line to assist residents with addressing code violations. This was based on a FLC presentation showing how a tip line helped another city with handling vacation rental code complaints. Very few people want to call the police for code violations like loud parties late at night, rafting, blocking driveways, afterhours work, etc. The Tip Line was a success until recently when Florida law required complainants to identify themselves. Also, KCB has had problems with residents using it for inappropriate complaints like emergencies.
TIP LINE DISCUSSION COMMISSIONER JOHN DeNEALE Due to our high number of vacation rentals, 600+, residents need an avenue to obtain information on our codes and how to handle complaints. Recommend establishing a Code violation information line. First, a recording would direct the call to 911 for an emergency or the county dispatch number if immediate action is required. If a text is received, an automatic reply would be sent with the same information. Then, a staff member would connect the caller or direct the text to the appropriate person or take a message to be addressed as soon as possible. The requirement to identify themselves would also be addressed.
TIP LINE DISCUSSION COMMISSIONER JOHN DeNEALE Examples of non-emergencies: Immediate action (Police dispatch no.): Loud late party Blocking their driveway After hours noisy work Loose dogs, especially large and/or aggressive Business hours action (Code violation information no.): Over crowding Two or more trailers Illegal rental Dangerous activity Swimming at Sunset Park High speed on a canal No building permit Unmaintained property
TIP LINE DISCUSSION COMMISSIONER JOHN DeNEALE KCB has some tough ordinances that help maintain our city to the standards we enjoy. If we do not want to send the message to our residents that codes matter less than trailer parking, we need to give them an avenue to at least learn how to navigate them. The Code Officer is the appropriate position to handle this function. Our police and staff can t be everywhere. We need informed citizens to be involved. This would be accomplished with information on when and how to use the information line or the police dispatch number (E-mails, web postings and flyers).
