Evolution of Communication Support Center at SUNY SICAS
Explore the growth and development of SUNY SICAS's Communication Support Center, offering software support, training, and services to campuses statewide. Learn about its evolution, services, and impact on campus communication.
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Presentation Transcript
SUNY SICAS WILLIAM HOLMES
THE POWER OF COMMUNICATION 2
AGENDA SICAS: who and what are we? My Perspective The Communication Problem How do we solve this problem? Where we are and where we want to be Closing Summary
SICAS WHO ARE WE? 4
STUDENT INFORMATION AND CAMPUS ADMINISTRATIVE SUPPORT CENTER (S.I.C.A.S) The SUNY SICAS Program supports the administrative software, service and training needs for campuses using offerings from Ellucian's product line. This includes Ellucian software, enhancements to the Banner baseline, ODS, Extender, Workflow, Argos, documentation, consulting and training. A Governance Board and Executive Committee comprised of member campus administration and staff helps guide the philosophy, policy, direction, and accountability. With various membership options, the program serves state operated campuses, community colleges and private institutions statewide. 5
EVOLUTION OF THE SICAS CENTER 1990 2024 13 State Campus Members 75 different campuses, public and private, varying levels of membership Four Developers Over 50 employees with a variety of education backgrounds The goal was to create a centralized software support to save money across the state Technical and Functional Support as service options Program Support for Degree Works Provide Solutions and Support for Banner SIS to members campuses 6
THE POWER OF COMMUNICATION THE PROBLEM 7
NAVIGATING COMMUNICATION IN SICAS Microsoft Teams Team Dynamix Release Notifications Release Questions Release Questions Internal Troubleshooting Internal Database Troubleshooting Updates from Tickets Microsoft Outlook Patch Notifications Teams Meeting Invites Updates from Tickets 8
WHERE WE ARE NOW Creation of a Communication Standard The SICAS iPaaS Team A year ago the following positions/roles were developed Newly established Project Governance Committee New Project Coordinator, Service Desk Coordinator, Business and Communications Coordinator positions Developing project processes to help with tracking and communication Organization Wide Surveys 9
WHERE WE ARE GOING Clear Guidelines and Workflows Developing project processes to help with tracking and communication Bridge the gaps between moving pieces Move away from older technology and embrace newer 10
THANK YOU William Holmes Technical Solution Specialist William.holmes@oneonta.edu
