Evolution of Newgen Business Services in Outsourcing Strategy and Global Presence
"Explore the evolution of Newgen Business Services in the outsourcing industry since 1998, focusing on customer support analytics, technology, revenue growth, top clients, and global presence. Discover why India is a preferred outsourcing destination for global companies. Thank you for learning about Newgen Business Services."
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
NEWGEN BUSINESS SERVICES India Outsourcing Strategy 12 Oct 2015, Chandeep Chhabra
EVOLUTION OF NEWGEN In 1998... Newgen Business Services Corporation Customer Support Analytics Super Information Systems Simplication Wired Solution Customer Care Technology Customer Support Analytics Technology Customer Service Customer Retention Collections B2B Sales Account Management Point of sale evaluation Segmentation and profiling Repeat Call Analytics Interactive Voice Response (IVR) Optimization Campaign Management Social Interactions Cross-Sell / Up-Sell Intelligent Self Service, Call Routing, Notification 2 Classified and Confidential
EVOLUTION OF NEWGEN In 1998... Newgen Business Services Customer Support Analytics Technology 2 Bn in Revenue (2012) 2580 Top Clients Sales $ Mn % Contribution 2000 |||||||||||||||||||||||||| ||||||||||| |||||| |||||| General Apps 1044 52.2% 1447 Comcase Consult Revenue Breakup 462 23.1% Direct Entertainment 248 12.4% Others 246 12.3% 1998 2005 2012 Revenue in $ Mn 3 Classified and Confidential
GLOBAL PRESENCE Canada Europe USA India Phillipines Latin America 4 Classified and Confidential
INDIA AS A PREFERRED OUTSOURCING DESTINATION Trust of Global Companies Time lag Large Educated workforce Conducive Business Environment Access to Latest Technology Cost Effectiveness 5 Classified and Confidential
