Explore Mapping UX for Organisational Culture Enhancement
Dive into the world of Mapping UX to analyze and enhance organizational culture. Discover ways to embed UX effectively in services by mapping current and desired cultures. Learn how to implement change and create a plan to bridge the gaps. Take actionable steps towards building a culture that fosters UX innovation.
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Presentation Transcript
Mapping Mapping UX organisational organisational culture UXLibsVI Newcastle UX in in culture
MAPPING MAPPING UX UX IN IN ORGANISATIONAL ORGANISATIONAL CULTURE CULTURE In the workshop participants will map both current and desired culture in relation to how well UX is embedded in services, based on Johnson and Scholes elements of culture and Cultural Web. The two maps will then be compared in order to promote discussion and highlight what, where and how change can be implemented to embed UX within the culture of the organisation, based on the question: What does the culture need to look like to make this change happen ? 2 2 Mapping UX Mapping UX
AN INTRODUCTION TO THE CULTURAL WEB AN INTRODUCTION TO THE CULTURAL WEB 3 3 Mapping UX Mapping UX
HOW TO USE THE CULTURAL WEB HOW TO USE THE CULTURAL WEB Lot of emphasis on LEAN and continuous improvement Decor dominated by corporate colours (red) t Pay linked to service, but performance scheme can be used to highlight extra contributions. Strong student focus experienced across service. t Customer services team lower in structure and has been separate from library teams. t Part of wider student support division Director supportive though not experienced with ux. Key library staff have had some training and eager to use. 4 4 Mapping UX Mapping UX
YOUR TASK FOR TODAY YOUR TASK FOR TODAY Work around all the outside factors analysing the current environment to build up a picture of the current culture. (10 minutes) Discuss in small groups of 3-4 people (5 minutes) Repeat the process considering the future desired culture. (10 minutes) In your small groups analyse the two pictures to identify where the gaps are. (10 minutes) Start to create a plan for how to address them.(5 minutes) What three actions will you take back? 5 5 Mapping UX Mapping UX
