Exploring Online Consultations in Southwark Borough
Discover how online consultations are shaping healthcare access in Southwark, a diverse borough with over 300,000 residents speaking over 300 languages. Engage with stakeholders, delve into the digital health market, and explore the outcomes of incorporating artificial intelligence. Join us in developing vignettes to understand patient needs and healthcare professionals' perspectives in Southwark.
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Presentation Transcript
Online Consultations in Southwark 19 April 2017
Context Southwark is a diverse borough >300,000 residents >300 languages spoken median age is 32.7 turnover rate is 8th highest in London population expected to increase by at least 12% over 10 years 10%5% Other Asian Chinese Indian Bangladeshi Pakistani 36% Total 36,000 Southwark ethnic groups 2016 20% 29% 6% 12% White Black (any) Asian (any) Other Total 312,300 54% 28% 27% Black African Black Caribbean Black Other Total 87,500 54% 19%
Our Stakeholders Engaging with patients and practices to shape how they access/deliver services online Patient representatives (including Healthwatch and individual practice PPG s) 41 GP practice contracts over 42 sites 2 x GP Federations Southwark CCG clinical, commissioning and transformation teams Independent advisors
Digital Health Market Video vs. email consultation? Low, medium or high maturity? Artificial intelligence? Symptom checker/triage vs. long term condition management? Decision trees vs. risk stratification?
Supplier Showcase Aim: To improve our understanding of the current capability of online consultation software and develop a procurement specification. Acknowledging online consultation is only one way of patients accessing care, that may not suit everyone, we wanted to find the right offer for Southwark people.
Showcase Outcome artificial intelligence Measures of success clinical and information governance What is our ask ? financial model interpretation services feedback mechanisms
Developing Vignettes Patient and health care professionals What are my health needs? How does my lifestyle impact my access/experience of healthcare in Southwark? How do I deliver healthcare? How does my lifestyle impact my experience of delivering healthcare in Southwark? Kemi, 48, Peckham Samantha, 37, East Dulwich James, 48, Camberwell Isaac, 79, Bellenden Road
Next Steps DigitalHealth.London Accelerator pilot Creation of a Southwark specific procurement specification Approach the market 17/18 18/19 19/20 Evaluation Procurement Rollout Pilot
