Extent of Employee Familiarity with Knowledge Management Concepts at UAE Federal Authority for Government Human Resources

UAE Federal Authority for Government Human Resources Results of a questionnaire on the extent to which employees are familiar with the concept of knowledge management

Questions Form UAE Federal Authority for Government Human Resources The first pillar The extent to which employees are familiar with the concept of knowledge I do not know S. No. Question Yes No Knowledge management is related to exchanging experiences and skills between individuals 1 Explicit knowledge is that is spread in the different methods and that we can see 2 One of the sources of explicit knowledge is to hold meetings and meet and discuss colleagues 3 The explicit knowledge inventory includes original documents such as policies, legislation, etc. It is hard to express the implicit knowledge because it is stored in the minds of individuals and difficult to be in the form of transferable information 4 5 Implicit knowledge can be transferred to explicit knowledge 6 Information management aims to maintain and spread knowledge assets 7 Records, manuals, and systems are one of the sources of knowledge 8 Information are not considered knowledge if it is not lived, practiced and used Knowledge management has basic information represented in obtaining, storing, sharing and using knowledge to protect intellectual resources from loss Do you think that knowledge management is related mainly to computer and IT 9 10 11 Do you think that information management benefits you in your field and develop your performance 12

Questions Form / Cont. UAE Federal Authority for Government Human Resources Extent of satisfaction to information and knowledge spread in the authority through different methods I do not agree I totally agree I totally disagree Question I agree Neutral I can easily get information and knowledge related to work Information and knowledge that are published by different methods are correct and accurate Information is published appropriately to work needs The authority provide and update the information on time The authority encourages practices that contribute to exchange of information and knowledge in the authority The authority uses more than one method to disseminate information and knowledge There is an increase in the volume of useful information disseminated by the authority In general, I am satisfied with the level of "knowledge management processes in the authority From your point of view, what are the most effective ways to identify knowledge management concepts and applications? ( ) Workshops ( ) Bulletins ( ) Email ( ) Internal portal ( ) Other (identify) Do you have notes and proposals with regard to "information management"? ( ) No ( ) yes, please indicate

Purpose of Questionnaire UAE Federal Authority for Government Human Resources Measuring awareness of the concept of knowledge management Disclosure of preferred employee education methods Compiling clear and accurate data to assist FAHR in developing an appropriate plan for disseminating knowledge culture in the authority based directly on the feedback of this questionnaire .

Questionnaire Results UAE Federal Authority for Government Human Resources There is a difference between the views of employees as the most effective means to identify the concepts and applications of knowledge management by 59% who prefer workshops, internal portal 10%, e-mail 21% and bulletins 10%. There is a difference between the views of employees as the most effective means to identify the concepts and applications of knowledge management by 59% who prefer workshops, internal portal 10%, e-mail 21% and It was clear from the answers that the staff of the Commission are familiar with the basic concepts of 96% knowledge management but are unable to classify these concepts to express or implied bulletins 10%. The Commission's staff agreed by 88% that the Authority is working to provide information and update it in a timely manner, 87% that the information is disseminated in a manner appropriate to the need for work, and 79% encourage practices that contribute to the exchange of information in the Authority

The results of the questionnaire are shown below UAE Federal Authority for Government Human Resources I do not know yes 2% Knowledge management relates to the exchange of experience and skills among individuals 98% No I do not know Yes 4% Explicit knowledge is that is spread through different means and which we can see 10% 86%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not know Yes 14% 6% From open sources of knowledge are holding meetings and meeting and discussing colleagues 80% No I do not know Yes 12% An explicit knowledge inventory includes original documents such as policies, legislation, etc. 12% 76%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not Know Yes It is difficult to express implicit knowledge because it is stored in the minds of individuals and difficult to formulate in the form of transferable information 19.0% 2.0% 79.0% No I do not know Yes The implicit knowledge can be transformed into explicit knowledge 2% 2% 96%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources I do not Know Yes Knowledge management aims to preserve and disseminate knowledge assets 2% 98% No I do not Know Yes 4% 4% The records, manual of work procedures and systems are among the sources of knowledge 92%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not know Yes Information is no longer knowledge unless it is lived, practiced and utilized 2% 6% 92% I d not know Yes Knowledge management has basic information represented in obtaining, storing, sharing and using knowledge to protect intellectual resources from loss 2% 98%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not know Yes Do you think that knowledge management is related mainly to computer and IT 33% 65% 2% No I do not know Yes 9% 2% Do you think that information management benefits you in your field and develop your performance 89%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not know Yes I can easily get information and knowledge related to work 24% 5% 71% No I do not know Yes Information and knowledge that are published by different methods are correct and accurate 21% 4% 75%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not Know Yes Information is published appropriately to work needs 2% 11% 87% No I do not know Yes 2% The authority provide and update the information on time 10% 88%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not know Yes The authority encourages practices that contribute to exchange of information and knowledge in the authority 18% 4% 78% The authority uses more than one method to disseminate information and knowledge No I do not know Yes 17% 4% 79%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources No I do not know yes 2% 9% There is an increase in the volume of useful information disseminated by the authority 89% No I do not know Yes 18% In general, I am satisfied with the level of "knowledge management processes in the authority 2% 80%

Follow / results of the questionnaire are shown below UAE Federal Authority for Government Human Resources Email Interal Bulletins Workshops From your point of view, what are the most effective ways to identify knowledge management concepts and applications ? Internal portal Email 21% Workshops Bulletins 10% 59% 10%

Recommendations UAE Federal Authority for Government Human Resources Through the internal portal of the authority, brainstorming workshops and HR Echo magazine to ensure the dissemination and exchange knowledge Training workshops will be carried out as an initiative by the knowledge team to select an employee from each department to carry out the workshops planned and proposed by Faisal and Lulwa to coordinate this initiative. Holding workshops of The experiences of institutions in the field of knowledge, such as: treasures (Zayed Organization) knowledge management, whose objectives are employees to creativity and innovation, to knowledge Higher Through knowledge disseminates the doses of concepts knowledge management by electronic mail to the staff of the authority. which a Introducing the concepts of knowledge management through e-mail applied to team to motivate about disseminate Preparing fliers and posters about knowledge The knowledge management team will design introductory publications whose activities and the specificity of its role will be reviewed, or by using samples to attract attention

UAE Federal Authority for Government Human Resources