Formal Letter Writing Skills Unit 10.4 Pages 90-91
In this unit, learn about formal letter writing skills through activities focused on taking notes while listening and completing missing information in a talk about British banks. Practice filling gaps in a mind map based on the talk by Sue at Sheffield Metropolitan University. Enhance your understanding of different bank features and services offered to customers.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
STUDY&WRITING SKILLS: A Formal Letter Unit 10.4. pages 90 91
UNIT 10.4. page STUDY SKILLS: taking notes while listening
1. page 90, track 2.33 script page 155, Look at the mind map, listen to the first part of a talk by Sue at Sheffield Metropolitan University about British banks and fill the gaps a-f with one word. a _____ main banks b ______ Lloyds TSB Barclays c _______ St. acct. St. acct. d ___-free overdraft e____ train fares St. acct. St. acct. g ____ h __________ credit card i ________ f ______________ % j _____________
1. page 90, track 2.33 script page 155, key a FOUR main banks b NATWEST Lloyds TSB c HSBS Barclays St. acct. e. DISCOUNTS on train fares St. acct. d INTEREST-free overdraft St. acct. St. acct. g credit card i ________ h __________ ____ j _____________ f 18.9 %
2a page 90, Introducing extra information Complete this section from the talk, using notes in the mind map. OK, so first of all, at NatWest 1 ______ ______ . This account offers an 2 _______ ________ . As well as this, you can get a 3 _______ _______ and the interest rate for that is about 4 _______ percent per year. Also, the bank offers discounts on 5 _______ _______ in Britain. 2b Which words and phrases in Exercise 2a introduce extra information, i.e. they have a similar meaning to and?
2a page 90, Introducing extra information KEY OK, so first of all, at NatWest 1. STUDENT ACCOUNT. This account offers an 2 INTEREST- FREE OVERDRAFT. As well as this, you can get a 3. CREDIT CARD and the interest rate for that is about 4. 18.9 percent per year. Also, the bank offers discounts on 5 TRAIN FARES in Britain. 2b Which words and phrases in Exercise 2a introduce extra information, i.e. they have a similar meaning to and? AS WELL AS THIS; ALSO
3a page 90, track 2.34 script page 155, Listen to the second part of the talk, about Barclays and fill the gaps g-j on the mind map. Compare your notes with a partner 3b Listen again and complete the sentences below with the correct words. 1 __________ ____________, this bank offers a credit card with... 2 With this account, students ______ get free...
3a. page 90, track 2.34 script page 155, key. a FOUR main banks b NATWEST Lloyds TSB c HSBS Barclays St. acct. e. DISCOUNTS on train fares St. acct. d INTEREST-free overdraft St. acct. St. acct. g INTEREST- REOVERDRAFT credit card i CREDIT CARD h MOBILE PHONE INSURANCE f 18.9 % j 19.9%
3a page 90, track 2.34 script page 155, key 3b Listen again and complete the sentences below with the correct words. 1. IN ADDITION, this bank offers a credit card with... 2. With this account, students ALSO get free...
4 page 90, You looked at three ways of adding information in Exercises 2 and 3. Where do we usually put these words and phrases? What is different about also? 5. page 90, track 2.35 script page 155, Listen to the third part of the talk and take notes in a mind map style.
4 page 90, key. We put these words at the beginning of the sentence. Also can change positions in the sentence.
5. page 90, track 2.35 script page 155, key a _____ main banks Lloyds TSB b ______ Barclays c HSBS St. acct. St. acct. INTEREST FREE OVERDRAFT St. acct. St. acct. d ___-free overdraft e____ train fares FREE DRIVING LESSONS NO DISCOUNTS g ____ h ____ INTEREST FREE OVERDRAFT CREDIT CARD credit card i ____ CREDIT CARD f ______________ % j ________ 18.9 % 17.9 %
7. page 90, Use the information from pages 113 or 119 to prepare a short presentation about this account. Use the language from Exercise 2 and 3 to introduce extra information. Royal Bank of Scotland student account 1. interest-free overdraft 2. credit card - 16.9% per year 4. discount on theatre and concert tickets (25%) Halifax Bank student account 1. interest-free overdraft 2. earn interest on your money (2%) 3. no credit card 4. discount on travel insurance (10%)
UNIT 10.4, page 90 WRITING SKILLS: a formal letter
9. Read the letter from Manuela to her bank on page 91 and answer the questions 1. What is Manuela s problem? a) The Bolivian bank charged the wrong amount of money. b) The English bank moved the money to the wrong bank account. c) The English bank charged more money than it promised. 2. What does Manuela want? a) She wants the bank to give her 10. b) She wants the bank to give her 25. c) She wants the bank to give her 1000.
9. key 1. What is Manuela s problem? a) The Bolivian bank charged the wrong amount of money. b) The English bank moved the money to the wrong bank account. c) The English bank charged more money than it promised. 2. What does Manuela want? a) She wants the bank to give her 10. b) She wants the bank to give her 25. c) She wants the bank to give her 1000.
10. page 91, Match these parts of the letter with gaps 1-5 a) Dear Sir/Madam b) Manuela Rosa c) I look forward to looking for you d) 14 Hill Street Bristol BR3 6TH e) Customer Services National Bank of England Pin Street London EC1 4GR
1__________ 2__________ 3 February 2007 3 _____________________ Re: International money transfer to account number 568392561 I am writing about a problem with a recent international money transfer. On 4th January, I went to the main branch of your bank in Bristol and I made a transfer of $1,000 from my Bolivianbank account to my English account. When I checked statement, I noticed that you charged me 25 for this service. However, when I made the transfer, the bank assistant told me that the charge was only 10. I am afraid that I am unhappy with this situation. Could you please refund the charge? 4 __________________ Yours faithfully, Manuela Rosa 5_____________________
Customer Services 14 Hill Street National Bank of England Bristol Pin Street BR3 6TH London EC1 4GR 3 February 2007 Dear Sir/Madam Re: International money transfer to account number 568392561 I am writing about a problem with a recent international money transfer. On 4th January, I went to the main branch of your bank in Bristol and I made a transfer of $1,000 from my Bolivianbank account to my English account. When I checked statement, I noticed that you charged me 25 for this service. However, when I made the transfer, the bank assistant told me that the charge was only 10. I am afraid that I am unhappy with this situation. Could you please refund the charge? I look forward to hearing from you Yours faithfully, Manuela Rosa Manuela Rosa
11. page 91, In formal letters, we do these things. Find examples in the letter 1. We usually write both adresses (the person it is to/from). 2. We always write the date. 3. We don t usually use short forms and contractions. 4. We use polite and formal language. 5. We use a formal way to end the letter. (look forward to hearing from you, your faithfully)
12. page 91, Linkers (veznici) In formal writing, we often use that to link two clauses. (We don t usually use that in speech or informal writing.) Where can you put that in these sentences? Read the letter to check your ideas. 1. I noticed you charged me 25 for this service. 2. The bank assistant told me the charge was only 10. 3. I am afraid I am unhappy with this situation.
12. page 91, Linkers key 1. I noticed THAT you charged me 25 for this service. 2. The bank assistant told me THAT the charge was only 10. 3. I am afraid THAT I am unhappy with this situation.
13 page 91, Put words in the right order to make sentences. 1. was I it thought free that 2. charge said the he was 100 that 3. realised I was there mistake that a 4. you hope that can I me help 5 am I that unhappy happened this
13 page 91, Put words in the right order to make sentences. 1. I thought that it was free. 2. He said that the charge was 100. 3. I realised that there was a mistake. 4. I hope that you can help me. 5. I am unhappy that this happened.
14. page 91, HW Write a letter to the National Bank of England about one of the problems in the table below. Use Manuela s letter as your model Subject Charge (bank assistant said) Final charge credit card application no charge 20 overdraft application 15 30 loan application no charge (January special offer) 50
