Explore the community feedback request for the San Juan Island EMS Framework for Continuous Improvement from 2018 to 2021. Provide valuable input on the draft framework, mission, vision, values, strategies, tactics, and priorities. Engage with the planning team and stakeholders to shape the future direction of EMS services in San Juan Island. Your participation is vital in ensuring the efficiency and effectiveness of EMS operations in the community.
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Presentation Transcript
San Juan Island EMS 2018 to 2021 Framework for Continuous Improvement Community feedback request September 29 through Oct 18 Orca Partners LLC 1
Invite community input The San Juan Island EMS Framework for Continuous Improvement draft described in this document represents the input of many stakeholders, including community members who participated on the planning team and feedback from a community workshop. The Board of Commissioners reviewed the draft at the September 27 Board meeting and have asked that time be provided for further community input through October 18. Feedback will be reviewed and reflected in a final draft to be discussed at the October 25 Board meeting. We invite you to ask any questions you may have and provide your comment on the Framework by October 18 please : Tom Van Dawark - tom@orcapartnersllc.com 206-786-1127 Chief Martin - jmartin@sanjuanems.org 360-378-5152 Feedback that would be helpful is listed on next slide.We greatly appreciate your comments and thank you for taking the time to provide your input. Tom Van Dawark, CEO Orca Partners LLC tom@orcapartnersllc.com 206-786-1127 2
Community input that would be helpful Where we are currently background information Where we are going Framework approach Our draft Mission and Vision Our 5 Values and associated specific behaviors Our 5 Strategies and underlying tactics Our objective priorities 3
Framework content The planning process, purpose and objectives Where we are today Where we need to be, how we intent to get there Our Framework Vision and Mission Strategies and Tactics Values Goals, objectives and a dashboard Board guidance, oversight and support 4
Framework content The planning process, purpose and objectives Where we are today Where we need to be, how we intent to get there Our Framework Vision and Mission Strategies and Tactics Values Goals, objectives and a dashboard Board guidance, oversight and support 5
The planning team Patient/Community Karin Agosta Rob Callegari Paramedics Kyle Davies Ryan Nelson Weyshawn Koons EMTs Arna Robins Gabe Conway Administration Pam Hutchins Jerry Martin Tina Teilmann Chris Compton Commissioner Bill Williams Operations Kaitlyn Johnson Karl Kuetzing Lainey Voilk Community session Aug 23 Board session Aug 29 6
Planning team commitment Leave titles at the door it s a team effort Be open minded set aside notions Have an open, candid, constructive conversation Look forward, not to the past Challenge the routine, leave nothing unsaid Respect all opinions Represent the patient, in addition to your role 7
Orca Partners commitment Establish the ground rules Facilitate constructive discussions Ensure everyone is heard Build a consensus Encourage moving on Maintain impartiality Play devils advocate 8
The planning schedule 2016 strategic work - focused on levy, teamwork Jun 20 - 1st session - Where are we now? Jul 17/18 - 2nd session - EMT input Jul 27 - 3rd session - Planning team draft Aug 22nd - Community engagement Aug 28th - Board work session Sep 27th - Board meeting - ask for community input Oct 25th - Board meeting - approve Framework 9
Purpose of the planning effort A Framework for Continuous Improvement Get us from good & great to exceptional Provide all stakeholders understanding of: where we are where we re going how we ll get there how we ll measure progress 10
Objective - establish a 3 year direction Enhance stakeholder engagement Address challenges/opportunities Focus on what s important, what s not Align structure, roles and responsibilities Ability set stretch goals and objectives Measure progress, rapidly close the gaps Reward & insist on accountability Inform the operating and capital budgets 11
Framework content The planning process, purpose and objectives Where we are today Where we need to be, how we intent to get there Our Framework Vision and Mission Strategies and Tactics Values Goals, objectives and a dashboard Board guidance, oversight and support 12
Elephants in room early 2016 vs. now Board team work issues Commissioner levy support concerns Board/Management relationship issues Lack of strategic direction - Oct No balanced budget Inability demonstrate EMS value Levy passing was questionable Lack of a robust financial process Island Air issues CID investigation - TBD Paramedic mediation 13
Where we are now SWOT view Strengths, weakness, opportunities, threats 14
SWOT Strengths 2017 views Dedicated, experienced, trained responders High performance core competencies Patient centric values Prevention and education programs Experienced, staff focused challenge-routine Chief Paramedic leadership Staff perseverance in face of challenges Openness to change Low significance..............................to ..........................................High significance 15
SJIEMS weaknesses 2017 views Where are we going, what s my role Shrinking volunteer pool Inconsistent response times Board collaboration Financial challenges Outdated equipment Hospital connection confusion behind us Uncertain future Board/Mgt. partnership Too many distractions Low significance..............................to ..........................................High significance 16
SJIEMS opportunities 2017 views Identify new program opportunities Collaboration with other EMS districts Additional grants Financial system enhancements Receivable collections Low significance..............................to ..........................................High significance 17
SJIEMS threats 2017 views CID investigation Competition for EMT s Loss of competencies people moving on behind us August levy approval Distractions prevent focus on the business Low significance..............................to ..........................................High significance 18
