Gen AI Maturity Levels in Organizations

Generative AI Maturity Assessment Virtusa 1

Contents C O N T E X T A S S E S S M E N T A P P R O A C H o H O W O R G A N I Z AT I O N S M AT U R E o W H AT D O Y O U R S C O R E S M E A N Y O U R M AT U R I T Y L E V E L o R E C O M M E N D AT I O N S F R O M Y O U R S C O R E B R E A K U P o A P P E N D I X 2

Heres the typical assessment approach Gen AI MATURITY ASSESSMENT E V A L U AT I O N E V A L U AT I O N D I S C O V E R Y D I S C O V E R Y R E C O M M E N D AT I O N R E C O M M E N D AT I O N 1 2 3 O N L I N E F O O T P R I N T U N D E R S T A N D I N G I D E N T I F Y G A P S & A C T I O N S Q U E S T I O N N A I R E Fill the online survey that covers questions across Gen AI value chain Interviews and group discussions with leaders and managers Synthesize findings from the survey and discovery discussions HOW CAN YOU USE THIS? It is recommended that multiple stakeholders from your technology and business teams fill this survey This will cover aspects from your business, technology and AI landscape. The Gen AI maturity will be presented along with specific recommendations to help your organization level up 1. If you are starting your Gen AI journey, this will help you understand the key enablers and plan for the journey Business Technology Leaders & Managers Business Technology Leaders & Managers Business Technology Leaders 2. If you are midway through your Gen AI journey , this will help you assess strengths/weaknesses and move up in Gen AI maturity 15-30 Minutes 60-90 Minutes 60-90 Minutes

Organizations mature in their Gen AI journey through four levels LEVEL 4: ADAPTIVE AI LEVEL 4: ADAPTIVE AI- - POWERED ENTERPRISE POWERED ENTERPRISE LEVEL 3: PROACTIVE LEVEL 3: PROACTIVE ENTERPRISE ENTERPRISE LEVEL 2: REACTIVE LEVEL 2: REACTIVE ENTERPRISE ENTERPRISE LEVEL 1: EMERGENT LEVEL 1: EMERGENT ENTERPRISE ENTERPRISE Identified many Gen AI applications; need an implementation roadmap Exploring Gen AI's potential ad hoc without a clear direction Identified key Gen AI use cases and are fast- tracking implementation Running multiple Gen AI initiatives, aiming for enterprise-wide scaling Description Description of a typical organization at this level Limited understanding of Gen AI s potential Increasing awareness and interest in Gen AI Committed to Gen AI adoption Consider Gen AI core part of org. strategy Extent of Organizational Organizational readiness readiness Unsure of Gen AI s return on investment Investment planned for select pilots Aligned investments for the identified roadmap Clear budgets for Gen AI adoption across the firm Extent of Investment Investment readiness readiness Limited awareness of Gen AI applications Identified likely projects but lack a roadmap Prioritized use cases into a roadmap Planned for multiple use cases in production Extent of Use Readiness Readiness Use C Case ase Unaware of Gen AI skills needed Exploring talent needs and upskilling plans Have clear skill matrix and actively upskilling Gen AI skills integrated into L&D programs Extent of Talent readiness readiness Talent Lack of awareness about technology needs Beginning to invest in needed infrastructure Infrastructure in place for prioritized use case Robust infrastructure for the use case roadmap Extent of Infrastructure Infrastructure readiness readiness

Your Maturity Level Typical characteristics of Level 3 Organizations The 4 The 4- -level maturity model shows the current state and level of level maturity model shows the current state and level of performance of an organization in its Gen AI journey. performance of an organization in its Gen AI journey. A Level 3 organization has a clear vision for Gen AI that is communicated across the company, though not yet fully integrated into all business strategies. Governance mechanisms and policies for AI usage are well-established, with broad awareness and training among employees, marking a significant step towards responsible AI use. Investments in Gen AI are more structured, supported by a central team, and aligned with organizational goals, although not yet fully embedded into the annual budgeting process. Virtusa is in Level 3 on Gen AI maturity. Virtusa is in Level 3 on Gen AI maturity. Virtusa Virtusa 3.47 Maturity Score The identification and selection of Gen AI use cases are prioritized and integrated into a strategic roadmap, with a systematic process for validating feasibility. The organization manages the scaling of successful AI projects effectively, demonstrating a mature approach to productionizing Gen AI applications. Talent readiness is markedly higher, with skilled AI professionals on the team and a recruitment strategy increasingly aligned with Gen AI needs. Access to tools and platforms is widespread, supporting a culture of innovation and experimentation. 4 3 2 1 There is significant support for ongoing learning and development in AI, with structured upskilling programs and a focus on Gen AI skills. The organization has made strides in infrastructure readiness, with some standardization across tools and practices, including model deployment and data security. However, there is room for further improvement to fully leverage the potential of Gen AI across all operations. 5

Recommendations from your score breakup What do the scores mean? The organizational characteristics described previously can be The organizational characteristics described previously can be broken down into five dimensions that span the entire Gen AI life broken down into five dimensions that span the entire Gen AI life cycle, from the framing of an organization s vision for Gen AI cycle, from the framing of an organization s vision for Gen AI through the evolution of its talent and infrastructure. through the evolution of its talent and infrastructure. ORGANIZATION: 3.3 / 4. ORGANIZATION: 3.3 / 4. Your organization has a clear Gen AI vision communicated across teams, yet it's not fully integrated into all business strategies. Further integration of this vision into strategic planning and operations could enhance organizational impact. Here are your scores across the 5 dimensions: Here are your scores across the 5 dimensions: DATA & INFRASTRUCTURE: 3.7 / 4. DATA & INFRASTRUCTURE: 3.7 / 4. Investments in Gen AI are becoming more structured, with central teams validating and supporting initiatives. To fully capitalize on Gen AI, integrating these investments into annual budgeting and strategic planning could be the next step. Organization 3.3 4 TECHNOLOGY & INNOVATION: 3.7 / 4. TECHNOLOGY & INNOVATION: 3.7 / 4. With prioritized use cases and a roadmap in place, your organization demonstrates a mature approach to identifying and scaling Gen AI projects. Continuously refining and expanding this roadmap could further enhance value realization. 3 2 Data & Talent 3.7 Infrastructure 3.0 1 PROCESS: 3.7 / 4. PROCESS: 3.7 / 4. There is a significant alignment between talent strategy and Gen AI needs, with skilled professionals on board. Focusing on further expanding access to Gen AI tools and continuous learning could solidify your talent advantage. 0 TALENT: 3.0 / 4. TALENT: 3.0 / 4. Some standardization of Gen AI tools and infrastructure across the organization marks progress. Moving towards comprehensive standardization and advanced security practices could strengthen your Gen AI foundation. Technology & Innovation Process 3.7 3.7 6