Discover the General Practice Assistant Programme in East of England, a unique initiative supporting GP duties with administrative tasks and basic clinical duties. Learn about the roles, responsibilities, and how to apply for this groundbreaking opportunity.
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Presentation Transcript
General Practice Assistant Programme Contact: Rhiannon Edwards, Primary Care Transformation Workforce Officer Rhiannon.Edwards3@nhs.net norfolkwaveneytraininghub@nhs.net
Housekeeping Recording for sharing purposes Mute function Chat function
History & Context Originally developed in the United States to support General Practice Surgeries with routine administrative tasks and basic clinical duties Health Education England began funding a national GPA programme in the seven regions across England in January 2019 11% of GP time spent completing admin, emails and tasks which do not necessarily require a doctor or nurse to complete.
East of England GPA 2020 = First pilot in East of England, Norfolk and Waveney Training Hub appointed as lead for the region 2021 = Second cohorts in June and September Further third cohort to begin in March 2022 Applications open until 24thFebruary for all Practices in the East of England
What is a General Practice Assistant? a cross between a healthcare assistant and a doctor s PA which could provide a short term injection of support for general practice Dr Maureen Baker, former RCGP Chair HCA, Phlebotomist, Receptionist, Secretary, etc. support a patient s journey through the Practice
What can a GPA do? Sorting all clinical post and prioritising Extracting all information from clinical letters that need coding Dealing with all routine clinical post directly e.g. DNA letters, 2WW etc. Arranging appointments, referrals and follow-up appointments for patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms for the GP to approve and sign such as insurance forms, mortgage forms e.g. ESA113 etc. Explaining treatment procedures to patients including arranging follow-up appointments Helping the GP liaise with outside agencies i.e. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care
The Programme Awarded 10 credits at level 4 Online learning platform for submitting evidence against the course framework Experiential, reflective and self-directed programme of study The framework covers five domains: Care Certificate Clinical Communications Administration Managing health records Completed over a 6 month period day per week with mentor support (3-4 hours a week) day per week undertaking independent study (3-4 hours a week) Work signed off by allocated mentors
Mentorship within Practice Planning of the programme Mentorship and guidance day every week Two mentors = GP mentor & a secondary mentor GP Mentor must sign off clinical work and can sign off non-clinical work Secondary mentor can sign off non-clinical work Both will have access to Sysco
The Programme Process 1. Application & Enrolment Process 2. Complete Pre- Programme Evaluation 5. Monthly drop ins and regular sign off 3. Attend Launch Event 4. Formal Start 10. 7. EoE GP Lead undertakes verification (10%) Programme Finish Award of Certification 9. UoC undertakes 100% verification 8. Post Programme Evaluation 6. All work submitted and signed off 9.5 GPA updates following feedback 7.5 GPA updates following feedback 8.5 Practice invoices Training Hub
Benefits of a GPA Evaluations undertaken across the country have demonstrated the following key benefits: 1. Improving the individual experience of care (patients/service users) 2. Improving the experience of providing care (staff/employer) 3. Improving population health 4. Reducing per capita cost of care Evaluations ongoing and completed with each programme
Applicant Requirements be motivated to learn independently have an enhanced level DBS and be able to provide evidence of this able to commit to the 6 month programme (minimum of 1 day per week) be competent in good patient care take part in the mandatory evaluation process of the programme be competent with use of IT
Practice Requirements support completion of application and contracts, including confirmation of enhanced DBS check for learner assign two dedicated mentors to offer regular tutorials and guidance (half a day per week) to ensure the learner achieves the competency framework requirements. review and sign off work uploaded to Sysco by the learner take part in the mandatory evaluation process of the programme provide 1:1 guidance and support to the learner as and when needed
Support Available Support available Monday Friday 9am 5pm Support available via telephone, email or MS Teams Provision of information and support tools Holding of information relating to each learner and Practice Provision of documentation and contracts Liaison with and feedback to Health Education England Provision of monthly peer support groups for learners Provision of a WhatsApp group for learners Provision of a monthly drop in session for GP Mentors and Managers Regular reporting to Health Education England Do also contact your local Training Hub for support and advice
Costs There are no costs to the learners for undertaking this programme. Practices are awarded 1,700 per learner upon completion of programme Further 420 in acknowledgement of clinical time spent mentoring and marking Monies can be utilised for additional training costs, i.e. phlebotomy training Invoice after completion and participation in both evaluations
Timeline of Events Deadline Event Description Thursday 17th February 2022 MS Teams event hosted by Norfolk & Waveney Training Hub presenting information regarding the GPA Programme and an opportunity for questions. Online Webinar Application forms must be completed by the Practice/Business Managers in conjunction with the GPA Applicant and GP Mentor and submitted to norfolkwaveneytraininghub@nhs.net For Practices outside of Norfolk & Waveney, please ensure your local Training Hub is copied into your email. Thursday 24th February 2022 10:00am Deadline for submitting GPA Application Forms Invites will be sent on Monday 27th February 2022. An informal conversation will take place between the Training Hub, the GPA Applicant and the Mentors to discuss requirements and expectations during the programme, as well as identify any support that may be required. Virtual Meetings with each applicant and mentors W/C 28th February 2022 Enhanced DBS checks must be evidenced and Memorandums of Understanding signed and returned. Pre- programme evaluation to be shared to applicants and mentors for completion. Friday 11th March 2022 Enrolment Finalisation Applicant and Mentor details shared with Sysco (online learning platform). Sysco provides GPAs and Mentors with log in details and guidance materials. 1:1 s available. Frida 18th March 2022 Sysco set-up Pre-programme evaluation to be completed prior to starting date of programme. GPA Learners will begin the programme. PLT arranged within each Practice for each learner with regular mentorship, supervision and shadow opportunities provided. GPA Programme Launch Event and Start Date Monday 21st March 2022 Monthly peer support groups are set up for the GPA Learners to meet, discuss the course and provide peer support. Drop-in sessions are also arranged monthly for GP Mentors and Practice Managers to join to discuss any queries or concerns they may have. April September 2022 Monthly Support Meetings GPA Learner will have completed al 5 domains of the programme for external verification to be conducted and then final verification by the University of Chester tutor and feedback shared. Post-programme evaluation is undertaken. A certificate will be received to award 10 credits at level 4 foundation degree. Practices will be able to invoice retrospectively for monies available for participation in the programme. Monday 19th September 2022 GPA Programme Completion
