Government of Canada's HR and Pay Quarterly Update: Transformation Progress
Stay informed with the latest Government of Canada's Quarterly Update on HR and Pay transformation progress. Learn about efforts to streamline HR processes, reduce backlog cases, and implement new pay measures. Join the conversation to help shape the future of HR and pay services.
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UNCLASSIFIED / NON CLASSIFI The Government of Canada s Quarterly Update on HR and Pay Connect to slido to ask your questions! Code: #GCHRPay Upvote questions from your colleagues!
UNCLASSIFIED / NON CLASSIFI Recap: What We Said Last Time The first Quarterly Update on HR and Pay was held for employees, unions, and the media on July 9, 2024. Efforts to transform HR and Pay: We need to do things differently on HR and Pay. Procuring a centralized data hub so employees have a single GC HR file Continuing to build and test Dayforce as a possible solution Overview of HR and Pay lessons learned, facts and priorities Work to stabilize current operations: Transparency by Design approach: regular progress updates, online activities, and active engagement Establishing governance to be accountable and transparent Launching AI pilot project for Pay Centre backlog cases Onboarding departments to MyGCHR Streamlining HR data from departments with Unified Actions for Pay We want to hear from you. 2
UNCLASSIFIED / NON CLASSIFI Doing Things Differently The current challenges in HR and pay highlight the need to examine the business of HR and pay to understand why our systems cannot deliver what we and more importantly you need from them. In doing so, we recognize that HR and pay is more complicated than it could be so we are taking measures to do things differently. HR & Pay Standardization HR & Pay Simplification Working with Bargaining Agents to simplify the many HR and pay rules that are found in policy and collective agreements Working with departments and agencies to promote consistency in HR and pay by adopting common processes and solutions Simplified rules in combination with standardized processes and solutions will help us collectively deliver better HR and pay results providing better service to employees, which support better outcomes for the public service and better results for Canadians. 3
Commitments: Tracking our progress Progress against 2024-25 commitments* CURRENT OPERATIONS (2024-25) TRANSFORMATION (2024-25) Reduce Net Backlog: 49,000 Cases Data Hub Procurement: Vendor recommended 14% 38% Process Backlog Cases with Financial Impact: 19,000 Cases Data Hub Pilot: Pilot Environment Ready 43% 44% AI Virtual Assistant: 3 Case Types Tested and Implemented Eliminate SSC Priority and Backlog Cases: 12,000 Cases 60% 35% Process Backlog Cases During Routine Processing: 81,000 Cases Build & Validate Dayforce System (Year 1): Feasibility Report Completed 39% 50% Introduce New Pay Measures (Unified Actions for Pay): 7 Measures in Effect PSPC & SSC Data Migration Pilot to Dayforce: Pilot Completed 57% 55% Onboard 9 New Depts. to MYGCHR as Interim GC HR System: Completed *Data as of September 26, 2024 100% 4
UNCLASSIFIED / NON CLASSIFI Engagement: What We Heard READOur What We Heard Report Now! THEMES FACTS A major source of frustration is not knowing what is going on or what to do next. This applies to many situations, including: Pay Centre cases transfers parental or other leave 6 workshops covering both current pay operations and HR and Pay transformation 48 employees from 10 departments ~ 400 comments and questions Even when information is available, it is hard to find and interpret; it helps to be able to talk to a human, whether via the Call Centre, personal networks, or social media I m looking forward to Owners of the system admitting mistakes [...], not hiding A one stop shop for everything! AI and automation are viewed with both optimism and skepticism sometimes by the same individuals I want to know How will it affect me? What are the goals of the transformation? 5
UNCLASSIFIED / NON CLASSIFI Demo: AI Virtual Assistant 6
UNCLASSIFIED / NON CLASSIFI Q&A Session In-person participants Line up at the microphones in the room Virtual participants Connect to slido (code: #GCHRPay) to ask your questions Upvote questions from your colleagues!
Thank You! Email us your comments, questions, feedback, and suggestions: spac.gcrhpaye-gchrpay.pspc @tpsgc-pwgsc.gc.ca Learn more at https://www.canada.ca/gc-hr-pay
