GreenPages IT Managed Services Framework and Solutions

1 Managed Service Framework

Agenda 2 1. Business Drivers 2. GreenPages Profile 3. Managed Services Framework 4. Financials

3 Business Drivers Establish new services partnership that can scale with the company s growth trajectory and work collaboratively with internal IT team Improve responsiveness and results for end user support requests Provide 7X24 IT infrastructure and services visibility Enable internal IT team to leverage enterprise class ITSM and ITOM platforms Provide supplemental services for project based activities

4 Why We Are Different Industry Leading Skills Proven Track Record Trusted Advisor Uniquely Positioned End-to-End Innovation True hybrid consulting firm, combining established, traditional technology integrator skills with "born in the cloud" expertise One of select few companies offering entire range of IT Services--from Strategic through Managed 150+ experienced technologists; rare in large companies 15 yrs. average experience across teams 24+ years of enterprise & midmarket success One of top firms in U.S. with unparalleled virtualization & cloud pedigree Awards: 25+ Categories; Global & National Validation Strategy led Transformation driven Business outcome focused Beyond Technology: we focus on People & Process 1500 clients; highly referenceable Technology agnostic: we work for clients, not partners Extremely high client retention rate

5 Practice Areas Transformation Cloud & Virtualization Collaboration End User Computing Application & Data Services Data Center Managed Services Network & Security

Industry Position 6 IT Shift IT Shift What Makes GreenPages Better? What Makes GreenPages Better? We take on the risks while you enable the outcomes IT is moving towards a consumption-based brokerage model To Ensure Success, IT Operations Need to Keep Pace To Ensure Success, IT Operations Need to Keep Pace A move from reactive, silo-based organizations to prescriptive, outcome-based capabilities is a must

RASCI Framework 7 IT Service Federation Requires: Governance 3rd Party Vendors Clarity of Roles & Responsibilities Customer GreenPages Collaboration Throughout the System R A S C I Accountability Individual or Team who owns and will ensure performance of the activity Responsible Accountable Individual or Team to whom Responsible party is Accountable, and who is overall Accountable for the activity Provide resources or play a roll in the activity Supportive Individual or Team who has information or authority and will be Consulted on decisions. Consulted is a bilateral exchange and must be acknowledged. Consulted Informed Individual or Team who must be informed of decisions, but not Consulted prior to decisions being made or implemented GreenPages Technology Solutions | 800-989-2989 | www.greenpages.com

Managed and Cloud Service Portfolio 8 CMaaS Hybrid Cloud Operations Cloud Solutions Provider Workshops CMaaS Help Hub CloudBlox Solutions Security Services Fully transparent operations of your critical infrastructure, applications, and services: Availability, performance, efficiency, and health Rightsized reference architectures that combine technology, design, deployment, and ongoing management: Reliable, secure, cost effective and outcomes- based Optimized, cost-effective solutions for your public cloud consumption including AWS and Azure. Flexible managed security offerings that cover an array of business outcome requirements and compliance needs, delivered as a service Interactive sessions geared towards modernizing operations, improving end user experience and digital transformation 7X24 live support of your end users everyday IT services needs: Consistent, predictable, flexible and burstable

CMaaS Hybrid Cloud Operations 9 OpsRamp Platform 7X24 Live Body Enterprise Command Center Alert correlation Escalation to Customer IT OpsRamp Platform Enablement Services Tools Administration Platform change management Platform as a Service Monitor Focus on IT First To Know and optimizing response to events Rapid response, fast resolution and ongoing lifecycle management Operations Management Monitor Plus Monitor Plus Services Level 1, 2 and 3 Incident Management Problem Management Governance Reporting Vendor Ticket Management Monitor Services SOP based Incident Management Preventative Maintenance Escalation Services for Level 2 and Above

Help Hub 10 Service Delivery Management Service Delivery Management Knowledge Centered Support Knowledge Centered Support GreenPages Service Delivery Management provides a layer of governance and analytics that ensure continued services excellence, improvement and alignment to desired outcomes. This role is a dedicated resource and includes regular meetings GreenPages follows a KCS methodology for issue remediation. KCS enables our team to successfully resolve a high percentage of known event types in an efficient and predicable way. SaaS and Cloud Based Platforms SaaS and Cloud Based Platforms We leverage SaaS ITSM and knowledgebase platforms that can be shared with our clients. This promotes collaboration, transparency and trust. Multiple Channels Supported Multiple Channels Supported We support phone, email and web ticket submissions today, and will be adding Chat capabilities later this year. Each channel can be monitored and reported on for clear metrics Customer Success Groups Customer Success Groups Each client is assigned a Customer Success Group. A CSG focuses on a small number of customers, and are scaled to support 80% or more of the customer workload. When required due to volume, overflow is supported via the larger shared services team.

Cloud Solution Provider 11 Governs & Optimizes Workloads to Control Billing Costs ) Consumption-Based Cloud Billing Azure O365 CMaaS Manages Hybrid Cloud & DevOps Technology AWS Strategy OpsRamp ITOps in Hybrid- Cloud Context Underlay Design Cloudchkr Connectivity DigitalOps of Mode 2 Activities Migration Remediation SecOps & DevSecOps Transform & Migrate Workloads to Cloud

About GreenPages 12 2014-Current Transformation Focused Established partner with leading traditional & emerging technology innovators CMaaS Focused 1,500 Clients $130M Annual Sales 200 Employees 300 Virtual Employees 2013 Nationally recognized leader in hybrid cloud & virtualization 2012 Virtualization & Cloud Focused 2008 SOC 2 Accredited for Security & Confidentiality Locations: Boston, NYC, Tampa, Atlanta & Maine End-to-End Service Excellence S-A-I-M Technology Solutions Focused ISO 9001:2008 Advanced Configuration & Logistics Center 1992

13 Thank you Contact Contact Location Location Online Online Toll Free (800) 989-2989 Direct (207) 439-7310 Fax (207) 439-7334 33 Badgers Island West Kittery, ME 03904 United States greenpages.com greenpages.com/blog twitter.com/GreenPagesIT