Grievance Handling Procedures at School Level
Learn about the structured grievance handling process at school level involving committees, authorities, and reports to ensure fair resolution of complaints and grievances without conflicts of interest.
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Presentation Transcript
GRIEVANCE HANDLING AUTHORITY Three member committee headed by Principal. Members should not have any clash of interest. School Level Three member committee headed by Chair Grievance Sub Committee. Members should not have any clash of interest. SMC Level Appellate Authority I BoD Level Grievance Sub committee. Appellate Authority II
GRIEVANCE PROCESS - BOD LEVEL Grievance Committee Assign Reference number & intimate complainant Chair Grievance Sub Committee (BoD) Intimation to the aggrieved party Addressed Action Taken report Monthly report to BoD
GRIEVANCE PROCESS - SMC LEVEL Grievance Committee Assign Reference number & intimate complainant Addressed Intimation to the aggrieved party Action taken report Chair Grievance Sub Committee Not Addressed With remarks Appellate Authority - II Monthly report to BoD
GRIEVANCE HANDLING PROCESS - SCHOOL LEVEL Grievance Handling Section Assign Reference number & intimate complainant Not addressed Intimation to the aggrieved party Appellate Authority - I Principal Addressed Not addressed Addressed Addressed Action Taken report Appellate Authority - II Monthly report to BoD
