GTrans Community Meeting: Updates and Passenger Feedback May 11, 2023
"Learn about the latest service restoration and microtransit updates from the GTrans community meeting on May 11, 2023. Discover insights from the passenger survey, feedback on services, and how GTrans is addressing concerns raised by its customers."
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COMMUNITY MEETING MAY 11, 2023 WE WILL BEGIN IN A FEW MINUTES Comments will be taken AFTER the presentation. At that time, if you would like to provide a comment, you can do so via the following: Type in your question using the Q&A feature on Zoom. Use the Raise Your Hand feature on Zoom to participate verbally. Call Zoom s phone line: 1-669-900-9128 with Meeting ID: 833-9584-6925 Members of the public wishing to provide comments will be given three (3) minutes to speak. PAGE 1
Service Restoration and Microtransit Updates May 11, 2023 GTrans
AGENDA 1. Passenger Survey 2. Ridership Information 3. Line 1X 4. Line 2 5. Line 3 6. Line 4 7. Microtransit Pilot Service 8. Line 5 9. Summary 10. GTrans Updates 11. Questions/Comments PAGE 3
COMMUNITY MEETING MAY 11, 2023 PASSENGER SURVEY OVERVIEW Survey was conducted from December 9, 2022 December 19, 2022 1,215 passengers were surveyed across all lines GTrans received an average score of 4.26 on customer satisfaction PAGE 5
COMMUNITY MEETING MAY 11, 2023 PASSENGER FEEDBACK Comments 1. GTrans needs improvements to its frequency and/or the buses are not arriving on time GTrans Response The nationwide shortage of bus operators has impacted service. GTrans is working hard to hire and train more operators and will continue to host recruitment events. Additionally, GTrans is currently evaluating each lines performance along with ridership trends and demand in order to make improvements. 2. GTrans needs to improve its customer service GTrans is continuously providing training to our staff and will be obtaining new technology and resources that will help GTrans better provide updates to our customers. GTrans is working to hire more bus operators to improve frequency during busy hours. 3. Buses are too crowded PAGE 6
COMMUNITY MEETING MAY 11, 2023 CUSTOMER FEEDBACK Comment 4. GTrans needs more accurate bus schedules and better communication of times, delays, etc. GTrans Response Traffic conditions and staffing all affect bus arrivals. Given the continuing changes in transit, GTrans is working with new technology to better assess the bus times and incidents affecting our schedule. Soon we will be launching an app that will display real-time information and allow customers to receive more accurate arrival times. Additionally, a new Route Guide will be available later this year with any changes. . Our Maintenance Team cleans our buses on a daily basis and is always looking for ways to improve the maintenance of the buses. GTrans is working on a new Passenger Code of Conduct which will lay out passenger rules that we hope will help with the cleanliness and safety of our buses. 5. Customer would like cleaner buses PAGE 7
COMMUNITY MEETING MAY 11, 2023 RIDERSHIP OVERVIEW During COVID-19, a significant reduction in ridership and manpower required GTrans to reduce its service significantly. As a result, during that time, a temporary modified schedule was set for each line. As the restrictions of COVID-19 continued to be lifted, GTrans worked on a Service Restoration Plan that outlined how GTrans hoped to restore service to pre-pandemic levels. Within the last few years, GTrans has continued to work towards restoring service per the plan; however, due to the continuing bus operator shortages, there have been some delays in restoring service per the plan. Today, GTrans is continuing to hire and train bus operators and is in the process of evaluating ridership trends and demand to make improvements in our service. PAGE 9
COMMUNITY MEETING MAY 11, 2023 In 2020, during COVID-19, ridership decreased by 50%. In 2022, ridership was 57% of our pre-COVID - 19 levels. While we are continui ng to recover ridershi p, year 2023 is showin g an upward trend. PAGE 10
Current Service Overview and Restoration Updates
COMMUNITY MEETING MAY 11, 2023 LINE 1X: RIDERSHIP AND SERVICE 2019 2020 2021 2022 238,523 83,876 59,087 62,086 Currently running a modified schedule: GTrans is running the Line 1X weekend schedule on Monday-Sunday. PAGE 12
COMMUNITY MEETING MAY 11, 2023 LINE 1X: RESTORATION UPDATE The modified schedule will continue to remain effective while GTrans conducts research and analysis of ridership trends, travel demand, and service parameters. At this time, we will only run up to the Harbor Freeway Station and back. Trips to Downtown will continue to remain on hold. PAGE 13
COMMUNITY MEETING MAY 11, 2023 LINE 2: RIDERSHIP AND SERVICE 2019 2020 2021 2022 1,812,797 985,065 1,046,396 1,240,691 Weekday service restored to 15-minute frequency on weekdays and 30-minute frequency on weekends (April 18, 2021) PAGE 14
COMMUNITY MEETING MAY 11, 2023 LINE 2: RESTORATION UPDATE The service to Line 2 has been restored. PAGE 15
COMMUNITY MEETING MAY 11, 2023 LINE 3: RIDERSHIP AND SERVICE 2019 2020 2021 2022 489,556 233,727 233,405 246,303 Currently running a modified schedule: GTrans is running the Line 3 weekend schedule on Monday-Sunday with an AM and PM peak service extension to Bishop Montgomery High during the week. Stop Closure/Replacement: The South Bay Galleria Transit Center closed January 28, 2023. As of January 29, 2023, Line 3 is stopping at the new Redondo Beach Transit Center located at 15212 Kingsdale Ave, Redondo Beach, CA 90278. PAGE 16
COMMUNITY MEETING MAY 11, 2023 LINE 3: RESTORATION UPDATE GTrans staff is currently analyzing and evaluating Line 3 s frequency and ridership in hopes to restore service this year to a frequency that better fits the current demand and available GTrans resources. PAGE 17
COMMUNITY MEETING MAY 11, 2023 LINE 4: RIDERSHIP AND SERVICE Line 4 regular service has been on hold. Limited AM and PM service during school days has continued. PAGE 18
COMMUNITY MEETING MAY 11, 2023 LINE 4: RESTORATION UPDATE GTrans is considering permanently reducing service on Line 4 to the current limited AM and PM service during school days due to historically low ridership trends over the years. GTrans will be conducting an analysis of the line and will be holding a public hearing in the future to discuss any changes. In the meantime, Line 4 will continue to remain on hold until GTrans completes its analysis. PAGE 19
COMMUNITY MEETING MAY 11, 2023 MICROTRANSIT PILOT Shared-Ride service serving the general public and paratransit clients using small vehicles and our current GTrans drivers. The service will run within the City of Gardena, including key stops along Line 4, and within the existing paratransit boundaries. Microtransit is designed to better serve major destinations within Gardena to improve ridership, connections and access to other transit (2018 Stantec Study). We are considering offering service Monday through Saturday with possible evening hours. PAGE 20
COMMUNITY MEETING MAY 11, 2023 MICROTRANSIT PILOT UPDATE GTrans is currently reviewing proposals for a software that will help us manage Microtransit. We are also in the process of preparing a new look and name for this service and have plans to hire additional drivers in the near future. We are preparing for a pilot launch in late 2023, early 2024. PAGE 21
COMMUNITY MEETING MAY 11, 2023 LINE 5: RIDERSHIP AND SERVICE 2019 2020 2021 2022 289,269 132,979 62,967 108,995 Currently running a modified schedule: GTrans is running a modified weekday schedule with a 60-minute frequency. PAGE 22
COMMUNITY MEETING MAY 11, 2023 LINE 5: RESTORATION UPDATE GTrans staff is currently analyzing and evaluating Line 5 s frequency and ridership in hopes to restore service this year to a frequency that better fits the current demand and available GTrans resources. PAGE 23
COMMUNITY MEETING MAY 11, 2023 GTRANS RESTORATION PLAN SUMMARY Updated May 2023 Modified Service Plan During COVID-19 Priority Route # Destination Proposed Restoration Target Date Redondo Beach Transit Center/ MLK Transit Center Running weekend scheduled service on weekdays; Saturday and Sundays normal GTrans staff is currently evaluating Line 3 to prepare to restore service to a frequency that better fits the current demand and available resources. 1 3 2023-2024 GTrans staff is currently evaluating Line 5 to prepare to restore service to a frequency that better fits the current demand and available resources. Willowbrook Rosa Parks/Aviation Green Line Running modified weekday service; 60-minute frequency 1 5 2023-2024 Microtransit Service GTrans is currently in the planning phase of the new pilot service. 2 City of Gardena N/A 2023-2024 GTrans is considering permanently reducing service on Line 4 to the current limited AM and PM service during school days due to low ridership trends over the years. In the meantime, Line 4 will continue to remain on hold until GTrans completes its analysis. th & Harbor Gateway/147 Hawthorne On hold until further notice (due to low ridership trends). 2 4 2024 Running weekend scheduled service on weekdays; Saturday and Sundays normal Harbor Freeway/ Redondo Beach Green Line GTrans will be reevaluating the line to determine a restoration that best fits ridership trends and resources. 3 1X 2024-2025 Restore weekday service to Sept. 2019 City Council approved levels. This service operates every 15 minutes on weekdays and every 30- minutes on weekends. Running weekend scheduled service on weekdays; Saturday and Sundays normal Normandie Ave/Pacific Coast Highway (PCH) Completed 2 April 18, 2021 PAGE 24
COMMUNITY MEETING MAY 11, 2023 UPDATES Purchased 21 CNG El Dorado buses and 7 all-electric Gillig buses arriving this year! Launching a real-time application that will allow customers to track the bus, find stop times, and plan a trip in real-time! GTrans is hosting a Job Fair on Saturday, June 10th at the Nakaoka Community Center. We will be interviewing for Relief Bus Operators and Transit Mechanics! PAGE 26
QUESTIONS/COMMENTS Members of the public wishing to provide comments wil l be given three (3) minutes to speak. Please use any of the following to participate. You will b e called on to speak in the order received: Type in your question using the Q&A feature on Zoom. Use the Raise Your Hand feature on Zoom to participate verbally. Call Zoom s phone line: 1-669-900-9128 with Meeting ID: 833- 9584-6925 If time runs out, please email your comments to: PublicComments@gardenabus.com. PAGE 27
