Handling Information: Confidentiality and Data Protection
Information handling in care settings includes respecting confidentiality, sharing data appropriately, and complying with data protection regulations like GDPR and the Freedom of Information Act. Learn about the importance of safeguarding personal information to maintain trust and legal compliance.
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Presentation Transcript
The CARE CERTIFICATE Handling information Standard 1
Learning outcomes 14.1 Handling information Standard 2
Handling information The information about an individual's care and support may be personal and sensitive. This information must be treated as confidential and only shared with people who need to know. Respecting confidentiality is: A legal requirement Essential to promote the individual An important part of building trust. 3
Information sharing Information can be shared with people who need-to-know. Which of the people below would need-to-know about an individual s care and support needs? X X Yes No X X The individual s neighbour X X A health and social care worker who is involved in providing care The individual's family or friends X X The worker s family or friends A health and social care worker not involved in providing care to the individual X X A worker in a different role who is involved in providing care to the individual 4
Social media The internet enables sharing of information through social media such as Facebook and Twitter Mobile internet technology makes it possible to share information instantly increasing the risks of breaching confidentiality. 5
The General Data Protection Regulation 2016 There are 6 privacy principles contained within the GDPR: 1. Lawfulness, fairness and transparency 2. Purpose limitations Personal data can only be obtained for specified, explicit and legitimate purposes and can only be used for a specific purpose and no other, without further consent. 3. Data minimisation No more than the minimum amount of data should be kept for specific processing. 4. Accuracy Data must be accurate and where necessary kept up to date. 5. Storage limitations Data no longer required should be removed. 6. Integrity and confidentiality Data must be handled in a secure manner 6
Freedom of Information Act The Freedom of Information Act and the Environmental Information Regulations allow members of the public to access recorded information held by public authorities in England, Northern Ireland and Wales. 7
Handling information in health and social care You must always work in agreed ways that protect information Examples of policies and procedures which protect information include: Secure storage of keys Office security codes Computer firewalls Not sharing passwords with unauthorised people Locked filing cabinets and cupboards Security fobs or cards to access secure areas Password protection 8
Care plans Care plans are an important tool in good communication between those involved in providing care and support. In order to ensure quality and consistency of care they must be: Kept up to date Complete Accurate Legible Factual (without opinion) Free from jargon. 9
Reporting concerns Concerns about the recording, storing or sharing of information should be reported to your manager. Confidential files being left around A missing key to a cabinet containing confidential files Passwords being shared with unauthorised people Personally identifiable information being shared on social media Workers discussing an individual in the pub. If your concerns are not taken seriously you have a duty to report incompetent or unsafe practice to the regulatory body. 10
