Handling Inter-Agency Disputes in Child Welfare: Escalation Policy Guidance
Learn about the escalation policy for resolving disagreements between external agencies in child welfare services. Maintain professionalism, encourage open communication, and prioritize the safety of the child in all decisions. Follow the stages outlined to address and resolve conflicts effectively and transparently.
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Presentation Transcript
Escalation Sometimes when external agencies work together there may be times when a decision made by a worker from another agency is either not safe or not in the best interests of a child. This may relate to professional involvement in early help services, children in need, child protection or children looked after. This escalation policy applies to external agencies. If you have a concern within your service please refer to the escalation policy within your own agency
Escalation If we are on the receiving end of a professional challenge from another agency, we should: Not be offended it s not personal Remain professional Use it as an opportunity to reflect on our decision making The WSSCP Escalation Policy enables workers to raise concerns they have about the decisions made by other professionals or agencies by: Encouraging professional curiosity Avoiding professional disputes that put children at risk or obscure the focus on the child Resolving the differences within and between agencies quickly and openly Identifying problem areas in working together where there is a lack of clarity and to promote the resolution via changes to protocols and procedures
Escalation Working together effectively depends on; An open approach Honest relationships between agencies Being confident to ask questions Being confident to challenge Ensuring the safety of the child is at the forefront of all decisions Has anybody had an experience around this?
WSSCP Escalation policy (between external agencies) Disagreement resolved. No need for further escalation Stage 1: Professional to professional WSSCP Business Team must be notified at stage two onwards to keep a record of all ongoing disagreements and be informed when resolution is reached by the manager who resolved the issue. Stage 2: Manager to Manager Stage 3: Senior manager to senior manager Stage 4: LSCP 4
