Health Transformation Programme Year End Update
Join us for the HTP End of Year Update and Director's Q&A on 12th December 2024, featuring insights on the programme's strategic outcomes, reflections on 2024 achievements, and a look forward to 2025. Discover how the HTP has increased customer trust, improved service efficiency, enhanced customer experience, and transformed data infrastructure. Don't miss this opportunity to engage with programme directors and learn more about the initiatives shaping the future of healthcare services.
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Presentation Transcript
HTP End of Year Update and Director's Q&A 12th December 2024 12pm-1pm
Agenda Introduction HTP Overview 2024 Reflections Looking forward to 2025 Q&A with Programme Directors AOB / Close
Health Transformation Programme Overview The HTP has 5 Strategic Outcomes:
2024 Reflections 1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments HTP s Strategic Outcomes 3. Increased take up of wider support and employment 4. Improved customer experience with shorter journey times 5. Transformed in house data and IT infrastructure that is secure
2024 Reflections 1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments HTP s Strategic Outcomes 3. Increased take up of wider support and employment 4. Improved customer experience with shorter journey times 5. Transformed in house data and IT infrastructure that is secure
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments FAS Contracts Health Assessment Advisory Service commenced on 9th 3. Increased take up of wider support and employment 4. Improved customer experience with shorter journey times September. 5. Transformed in house data and IT infrastructure that is secure
2. More efficient service with reduced demand for health assessments FAS Contracts Health Assessment Advisory Service commenced on 9th September. 4. Improved customer experience with shorter journey times
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Health Transformation Areas 3. Increased take up of wider support and employment 4. Improved customer experience with shorter journey times Test & Trials 5. Transformed in house data and IT infrastructure that is secure
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Health Transformation Areas 3. Increased take up of wider support and employment 4. Improved customer experience with shorter journey times Test & Trials 5. Transformed in house data and IT infrastructure that is secure
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Transformed PIP Service Developments 3. Increased take up of wider support and employment 4. Improved customer experience with shorter journey times New PIP Service Office New PIP Service Invited Digital 5. Transformed in house data and IT infrastructure that is secure
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Transformed PIP Service Developments 4. Improved customer experience with shorter journey times Invited Digital New PIP Service Office New PIP Service 5. Transformed in house data and IT infrastructure that is secure
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Supporting People Into Work 3. Increased take up of wider support and employment Ongoing research activities 4. Improved customer experience with shorter journey times 5. Transformed in house data and IT infrastructure that is secure
Supporting People Into Work 3. Increased take up of wider support and employment Ongoing research activities
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Research Reports 3. Increased take up of wider support and employment Transparency 4. Improved customer experience with shorter journey times 5. Transformed in house data and IT infrastructure that is secure
1. Increased customer trust in services and decisions 2. More efficient service with reduced demand for health assessments Research Reports 3. Increased take up of wider support and employment Transparency 4. Improved customer experience with shorter journey times
The story so far January 2022 - Apply for PIP online service launched for small-scale private testing. July 2023 - Apply for PIP online service on GOV.UK made available to a limited number of claimants across selected postcode districts in England. December 2023 Apply for PIP made available to more postcode districts across England, as long as those applying meet certain criteria. This increased the total number of Apply for PIP postcode districts to 173. March 2024 Updated you on early evaluation findings. June 2024 Added three user groups to the Invited Digital service, allowing more claimants the option to complete their PIP2 digitally. These user groups were: Third Parties, DLA Child and Advance Claims. December 2024 more evaluation now available on award rates.
Apply for PIP Evaluation Piers York
2025 Priorities Case Management Model Tests Research Programme Jobcentre & PIP support New PIP Service HAS into FAS Invited Digital
HTP Director Q&A James Bolton Senior Responsible Owner, HTP Paul Mckeown Programme Director, HTP Sara Bowley Director for Health and Disability, HTP
Thank you! Any questions? If you would like any further information on today s presentation, please get in touch. Craig Dutton craig.dutton1@dwp.gov.uk Steve Harris stephen.harris1@dwp.gov.uk Lana Love lana.love@dwp.gov.uk
