Housekeeping Lean Process Framework
Enhance your housekeeping operations with the Housekeeping Lean Process Framework. Define new charges, determine staffing levels, handle customer complaints, and ensure quality across charges with systematic procedures and metrics. Develop a customer-focused approach for improved satisfaction.
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Presentation Transcript
Housekeeping Lean Process Initial Team Focus: Procedure for Definition and Release of a new housekeeping charge Procedure to Determine Staffing Levels of a charge Procedure for Revising and Updating the contents of a charge Procedure for Housekeeper Quality Checklist of charges in a building Procedure for Customer Complaints Procedure for Housekeeping Corrective and Preventative Actions Development of Customer Satisfaction Metrics and Key Housekeeping Quality Indicators Create Process Documentation Model and Record Archive Procedure
Housekeeping Lean Process Current Status Mapping As-Is Process Created Problem Parking Lot No clear understanding of who owns the charge- Housekeeping or Customer Level of Detail not consistent within the charge or across charges Housekeeper has very little input on the process of developing charge Housekeepers filling-in on a charge do not have proper training to do the charge effectively
Housekeeping Lean Process Metrics Sub Team James Allen Ed Andrews Thomas Buddy Gwen Glattes Lorenzo Jackson Tayo Kuku Ross Leiman Betsy Robinson Voice of the Customer Thomas Buddy Brian Devers Seth Fitzgerald Tayo Kuku Dave Parker Betsy Robinson Robert Whitehouse
Full Lean Process Roll Out Timeline Procedure for Customer satisfaction metrics and key housekeeping quality Housekeeping corrective and preventive action Customer complaint procedure Process documentation model and record archive Procedure for housekeeper quality checklist of charges Completed In Progress Procedure for revising & updating the contents of a Planned Deferred Procedure for determining staffing levels of charges Procedure for definition and release of a new housekeeping charge Lean Process Training Jul-14 Mar-14 Sep-14 Jun-14 Feb-14 Apr-14 Aug-14 May-14
