Housing Improvement Board Meeting Performance
The February Housing Improvement Board meeting showcased data on complaints, void management, resourcing updates, and compliance statistics related to housing services. Complaints were categorized by theme and reason, void turnaround times were examined, Axis resourcing updates were outlined, and compliance with gas, fire safety, electrical, Legionella, and asbestos regulations was reported.
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Presentation Transcript
Data & Performance February Housing Improvement Board meeting 24/02/2022
Complaints by theme Housing directorate complaints April 2021 to present (by theme) Repairs incl. gas servicing and electrical 244 Housing register enquiries and allocations 83 Caretaking services 82 Other 64 Emergency & temporary accommodation 37 Homeless applications and approaches 22 Tenancy relations 18 0 50 100 150 200 250 300
Complaints by reason Stage One housing complaints April 2021 to present (by reason) Delay in service 193 Quality of service provided 140 Poor communication 73 Delay in decision / response 71 None 69 Incorrect action or advice 40 Incorrect decision made / service provided 26 Staff conduct/behaviour 16 Information or service unavailable 10 Cost of service 3 Breach of Confidentiality 2 Service changed or withdrawn by the Council 1 0 50 100 150 200 250
Voids Void turnaround December 2020 to December 2021 180 164 161 160 153 140 131 130 120 120 113 110 107 100 77 80 67 64 60 57 55 60 41 34 34 40 30 26 22 21 20 0 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21 Oct-21 Nov-21 Dec-21 Total number of void properties let Key to Key - all lets
Axis resourcing- February update Axis have increased the number of contractors from 30 to 38 since October 2021. An additional three plumbers/electricians have been recruited from another division to bring the total to 41. Axis plans to steadily increase the number of operatives to 45. The number of operatives in the contact centre has been increased from six to nine, and Axis are looking to recruit an additional two on a just-in-case basis. An additional two administrative posts have also been recruited to. The sector continues to experience resourcing difficulties with regards to recruiting good quality staff.
Compliance Previous month (Dec- 21) INDICATOR Frequency Target Month data covers Monthly result Total number of statutory gas checks compliant (Housing) % of statutory gas checks that are compliant (Housing) Total number of Housing blocks with a current Fire Risk Assessment N/A 12507 Jan-22 12,495 12,493 GAS Monthly 100% Jan-22 99.9% 99.90% FIRE SAFETY Monthly 100% Jan-22 100% 100% Total number of FRA remediation actions outstanding Monthly 0 Jan-22 3,212 3578 Electrical Lifts Domestic EICR Compliance Monthly 100% Jan-22 87% 86% Communal EICR Compliance Monthly 100% Jan-22 88% 87% Lift Servicing and maintenance Monthly 100% Jan-22 100% 100% Legionella Legionella Safety Compliance Monthly 100% Jan-22 100% 98.67% Legionella Remediation Monthly 0 Jan-22 3 24 Asbestos Asbestos Registers updated within 12 Months Monthly 100% Jan-22 0% 0%
Budget 2021/22 Full Year Forecast 2021/22 as at P9 HRA Outturn Income Dwelling Rents (net of voids losses) Service charges Leaseholder charges Recharge to capital Other income Total Income (78,525,000) (4,154,000) (2,386,000) (2,089,000) (1,679,000) (88,833,000) (77,684,251) (4,095,064) (2,401,362) (1,761,461) (1,456,946) (87,399,084) N.B. Revenue element of the HRA as at P9 is showing a potential pressure of 1,725k. Any pressure within the HRA at period end will be covered by the HRA reserves the HRA reserves forecasted at 27.6m as at 31st March 2021 Expenditure 12,541,000 13,437,146 Repairs & Maintenance Supervisions & Management Rates & Insurance Provision for Bad Debt Interest Charges Internal Recharges Revenue contribution to capital Depreciation 30,137,000 2,577,000 750,000 12,269,000 6,705,000 29,613,630 2,492,338 750,000 12,269,000 6,705,000 10,366,000 13,488,000 10,366,000 13,488,000 88,833,000.00 89,121,114.00 Total Expenditure 1,722,030.00 Transfer from reserves 27,629,525 HRA Reserves balance 322,496,342 Debt
