Impactful Changes in La Crosse County Comprehensive Community Services
Learn about the successful 2015 NIATx Project Change Team's efforts to decrease non-billable MA time, improve paperwork efficiency, and increase client enrollment, resulting in positive financial impacts and reduced stress for staff in La Crosse County Comprehensive Community Services.
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Presentation Transcript
La Crosse County Comprehensive Community Services 2015 NIATx Project Change Team Gail Elland Change Leader Emily McGonigle Ingrid Herken Ashley Merchlewitz Pam Bendel Greg Nekoli Paul Brown Team Sponsor Christin Skolnik
AIM Decrease the amount of non-billable MA time for CCS due to late paperwork 2015 180 Unbillable MA Days 160 140 120 100 80 60 40 20 -
Change Created QA reminder sheet Created a staff checklist that is attached to each intake packet. Met with staff to discuss staff tracking of paperwork Tightened up supervisor notification of late plans Streamlined records request from collaborating partners Staff directly hands paperwork to identified QA staff
RESULTS Decrease the number of non-billable CCS days due to paperwork not completed on time. Non-billable days decreased from 482 to 430, which was a 10.8% decrease Clients enrolled in system went from 140 to 276, which was a 49.3% increase 2014 vs 2015 Caseload 300 250 200 150 276 100 140 50 - 1 2 Series1 140 276
Impact County CRS Funding Crisis Funding CCS Funding Reduced stress for staff Consumer/Vendor Positive financial impact expenses related to CCS and Crisis funding Provided constant interventions for clients
Next Steps Continue to monitor QA Expand to all WRIC counties Work on refining internal processes Decreasing non-billable days related to internal processes New computer software will streamline work/billing process as of 10/01/2015 ????
