Implementing Data Sharing Framework in CoC Performance Monitoring

Performance Task Group SOPC SOPC Performance Task Group

Agenda for May 16, 2022 1. Finalize the first meeting decisions on what SOPC should do a. Review the Wishlist b.Confirm emphasis on the data sharing framework 2. Discuss how SOPC should implement its new work plan a. Process flow proposal Emily Metz 3. Review and brainstorm ideas to implement within the framework and process 4. Confirm action steps and role to propose to SOPC SOPC Performance Task Group

Purpose of Performance Task Group What is SOPC s role to monitor and support system performance in the CoC? SOPC Performance Task Group

Wishlist Ideas Wishlist of what SOPC can do to monitor and support system performance in the CoC. Derived from SOPC performance task group meeting May 04, 2022. SOPC Performance Task Group

Brainstormed Ideas of Performance Activities 1. Create a framework to share data and a map for where the data should go, to whom, when and why. 2. Create a framework to answer, what does this data mean? Gather input and idea and synthesize possible interpretations. 3. Develop and model a way of looking at data in the CoC be a thought leader to other committees and groups in the CoC. a. This builds the muscle for understanding performance measurement in the CoC 4. Create a feedback loop to inform decision making, for the CoC Board and other CoC committees and groups. a. Provide relevant information prior to decisions, when possible b. Consciously note what data to track moving forward after a decision, to determine the effects of decisions 5. Lead effort to connect performance outcomes data outside of the CoC committees and groups: a. Service providers should have access to data as well, and be able to understand how their performance is contributing to system performance. b. People have lived experience of homelessness and people who run projects are most familiar with data. SOPC Performance Task Group

T minus 4 wks T minus 8 wks T minus 8 wks T minus 6 wks System Performance Goals Dashboard All Committees (except LEC, SOPC and/or Exec Committee?) Content experts / real-time troubleshooters LEC SOPC Data Committee AC operates a filter-able dashboard with all systems goals, automated to update on an ongoing basis, or at least updated once every two months 6-8 wks in advance of Board meeting Committees meet, spend first 15 30 min analyzing metrics related to their scopes using the dashboard Track annualized bimonthly system performance against annual system goals If off-track, discuss possible reasons underlying the trend Troubleshoot (what adjustments could CoC make in response?) Identify 1-3 highlights (good or concerning), offer possible interpretations, detail any decision(s) the committee made to address (if within purview), assign any requests for other committees to weigh in, and (if relevant) list recommendation(s) for the Board to consider Send to LEC for review 4-6 wks in advance of Board meeting LEC reviews highlights from other committees Flags 3 - 4 highlights as critical for Board review Adds any additional context or interpretation of data based on lived experience Weigh in on any recommendation( s) for the Board 2-4 wks in advance of Board meeting SOPC Data Committee reviews highlights from other committees and LEC s additions Synthesizes into a 1- to 2-page update for the CoC Board Sends CoC Board data update 2 weeks in advance of Board meeting Hosts public Board data briefing at least one week in advance of CoC Board meeting Coordinates with relevant committees to answer any Board member questions in advance of Board meeting (IEL could offer TA support to help get up and running, if helpful)

CoC Committees and Groups CoC Groups CoC Board of Directors Executive Committee Finance Committee Board Affairs Committee System Operations and Performance Committee Collaborative Applicant Committee HMIS Governance Committee Coordinated Entry Committee Lived Experience Commission Youth Action Board Employment Taskforce Homeless Housing Expansion Initiative PIT committee Monitoring group Lines of Action Affinity Groups System Analysis and Resource Development Homeless Response System Front Door Services Expedited Housing Initiative Racial Equity Connecting to Other Sectors: Employment & Income HIV Housing Advisory Task Group Women s Affinity Group Domestic Violence Service Providers Commission Ending Veteran Homelessness Initiative Homeless Youth Committee Collaborative on Child Homelessness CHHRGE Health Equity Affinity Group

Chicagos CoC System Goals Reduce # Persons Experiencing Homeless Reduce Time People Spend Homeless Use CE for Homeless Units Increase Income of Adults in the System Exit Street Homeless to Enter Shelter or Housing SOPC Performance Task Group

Goal 1 Reduce the number of persons who experience homelessness. Metrics Exp. Housing Initiative LOA 1.1 The number of people on the Active List. a. The number who are new to homelessness, when that person is added to the Active List. 1.2 The number of people who enter CoC permanent housing projects. System Front Door LOA 1.3 The number and destination of people who exit the CoC. a. Homeless Situation b. Institutional Situation c. Permanent Housing Situation d. Temporary Housing Situation e. We don t know SARD LOA SOPC Performance Task Group

Goal 2 Reduce the time persons experience homelessness. Exp. Housing Initiative LOA Metrics 2.1 Average days between entry into the homeless response system and move into CoC housing. SARD LOA 2.2 Average days between referral to a project and move into CoC housing. SOPC Performance Task Group

Goal 3 Projects committed to Coordinated Entry will use only that system to fill their units. Metric Exp. Housing Initiative LOA 3.1 Number of units committed to use Coordinated Entry that were filled using that system. SOPC Performance Task Group

Goal 4 Increase the earned income and/or other income of adults served by the homeless response system. Exp. Housing Initiative LOA Metrics 4.1 Number of adults engaged in Chicago s homeless response system who increase their earned income during the year. Emp. & Inc. LOA 4.2 Number of adults engaged in Chicago s homeless response system who increase their non-employment cash income during the year. SARD LOA SOPC Performance Task Group

Goal 5 Increase persons who exit street homelessness to enter sheltered destinations. Exp. Housing Initiative LOA Metric SARD LOA 5.1 Number of people who exit a street outreach project who enter a sheltered destination. System Front Door LOA SOPC Performance Task Group