Importance of Training in Delivering Quality Services with Dignity at the Heart
Training plays a crucial role in delivering quality services, especially when dignity is the key driver. Without prioritizing dignity, the impact on care provision would be significant. The National Dignity Council/Campaign sets industry standards for best practices, emphasizing the importance of dignity in care. Explore how training and upholding dignity positively influence service delivery and resident empowerment.
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Presentation Transcript
The importance of training in delivering quality services and the effect of having Dignity at the heart of it as a key driver Trish Jones Grace Care Group Oaklea House and Allan House
Well Led-Setting out your stall All successful plans need to be thought through The Leader Starts at the very beginning Recruitment Induction Dignity Standards TCC 6Cs Skills for Care Code of Conduct Training-CQC-Law
Standardise personal attitudes and behaviour's with professional balance of expectations Gain understanding of what Dignity, respect and compassion means embed into practices Understanding of the NDC and the wider impact collaboration of shared goals
Our results A happy home Dignity platform open door for discussions Our residents absolutely know their rights and use their voices Resident empowerment and representation in partnership areas Designated Dignity Champions and Grace Care Dignity Club Confidence and courage to challenge inequalities internally and externally Quality Strong and confident professional relationships Dignity in Care Award Winners-Aren t we all
Reflection I was asked to talk about a care provider s perspective of how importance training is to deliver quality services and the difference it can make to have Dignity at the heart as a key driver. Given what has been discussed, please think about the impact it might have if Dignity wasn t at the heart of what we do. The National Dignity Council/Campaign has given our sector the resources and standards that act as best practice benchmarks for us all. Power in numbers No one can help everyone but everyone can help someone Nick Knowles-Staffordshire Dignity in Care Awards Kindness-Compassion-Respect TO BE CONTINUED
