Importance of User Acceptance Testing in Healthcare Systems
User Acceptance Testing (UAT) is crucial in ensuring that healthcare systems meet user needs and business requirements. UAT involves formal testing to determine if a system satisfies acceptance criteria, enabling users to decide system acceptance. Real system users participate in UAT to ensure the system's usability in clinical practice scenarios. The approach to UAT includes testing real-life scenarios, test scripts, use cases, and roles involved in the system. UAT covers various test scenarios with different medicines, routes, doses, frequencies, and user roles. Additionally, UAT considers interfaces, such as eDischarge and clinical portals, and the hardware used during system implementation.
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User Acceptance Testing What is it and why is it important? Jonathan Snape Team Leader ePMA UHNM http://www.uhns.nhs.uk/Portals/0/images/News/blood%20pressure%20square.jpg http://www.uhns.nhs.uk/Portals/0/images/FFTF/outpatient%20200.jpg http://www.uhns.nhs.uk/Portals/0/images/FFTF/Who%20when%20where%20small.jpg
UHNM ePMA status. - 1400 bed acute Trust over 2 sites - Tertiary referral centre for West Midlands, Cheshire, Shropshire and Staffordshire. - Working with Noemalife to configure Galileo ePMA for roll-out starting March 2015. - Will be the first UK site to operate Galileo. - Roll-out plan for all clinical areas including critical care, child health and outpatients over next 18 months.
Testing approach Test environment Testers with relevant /current practice Test plan
User Acceptance Testing (UAT) Formal definition (ISTQB): Formal testing with respect to user needs, requirements and business processes conducted to determine whether or not a system satisfies the acceptance criteria and to enable the user, customers or other authorised entity to determine whether or not to accept the system.
What does UAT actually mean to us? User Real system users our staff (pharmacists / nurses / prescribers / ICT / AHP s) Acceptance Confidence that the Trust will benefit from the system as configured. Not just about meeting the technical spec need to consider real world usability Testing Will the system work in acute clinical practice in a variety of clinical specialties?
Our approach to UAT Test plan what and how to test Real-life scenarios (test scripts / use cases) Follow the journey from Medicines Reconciliation to Discharge. Consider all roles
Our approach to UAT cont.. 20 test scenarios 250+ medicines (from real Rx charts) All routes, dose types, frequencies Simple oral complex infusions All user roles (technician, pharmacist, nurse, prescribers)
Our approach to UAT cont.. Scenarios include 3rdparty DSS (drug-drug / allergy /duplication) Interfaces (eDischarge / PAS / clinical portal - results) Include hardware to be used at go-live
What do we do with the results? Shared test log editable in real time UHNM / Noemalife Visibility of supplier actions to deal with issue Convenient forum for clarification / state of fix Discuss best way forward / how to update environment Re-test once deployed onto test environment No showstoppers after UAT should mean No surprises at Go Live!
Dont fall into the trap of skipping full UAT 1) The project is late 2) Staff can t be spared 3) Staff don t understand the system 4) We can fix that once we have gone live (may be true for some issues) 5) It s a standard product why should we be any different
Why is UAT important ? It might be linked to contractual milestones Sign-off indicates the Trust has found the product has been delivered to their satisfaction Next stop clinical areas !!
