Important FAQs About Contacting Support Services
Discover the answers to frequently asked questions about contacting support services. Topics include whether you need to provide your name, confidentiality concerns, and what to do if a child asks you not to call. Learn more and get the assistance you need by contacting now.
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Presentation Transcript
SPECIAL TOPICS Frequently Asked Questions CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions Do I have to give my name? No, but we'd prefer if you do. CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions Will the family be told that I called? In most cases no. There are rare cases where we have to go to court. In those situations we may need to produce you as a witness. CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions What if the child asks me not to call? You have to call anyway, and you have to let the child know that you have no choice. CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions What if I'm not sure if I should call or not? Call anyways. Let us decide whether the situation warrants action. CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions Will the child be taken away if I call? In most cases that won t happen. CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions What if my employer wants me to talk to my supervisor before calling you? If you want to let your employer know, that's fine. But you must call us as soon as possible. What if my supervisor tells me they'll call or tells me to not call? You have to call that s the law. If you feel you need to call, you can t be directed not to. We'll be happy to talk to your supervisor or anyone else to explain how the law works. CALL NOW 613-545-3227 855-445-3227
Frequently Asked Questions What information should I have when I call? Write down the details as soon as you can so you have an accurate description of what happened and when. Names, dates, times, location any detail will help. But don t wait to gather more information. Call us as soon as possible. CALL NOW 613-545-3227 855-445-3227
Find Out More www.FamilyandChildren.ca CALL NOW 613-545-3227 855-445-3227
